Senior Gc&e Executive - London, United Kingdom - The Biltmore Mayfair, LXR Hotels & Resorts
1 week ago
Description
Senior GC&E Executive
(Prior relevant experience in a Catering Sales environment required)
As a Senior GC&E Executive in The Biltmore Mayfair you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Luxury Standards.
To provide guests with a memorable stay experience that is personalized to their needs, throughout their stay at the hotel by ensuring that the team is responding efficiently to their inquiries and advising them of the amenities and benefits offered by the hotel.
Key information:
- Role: Senior GC&E Executive
- Salary: £32,550 p.a. + benefits
- Hours: 40 hours weekly
Senior GC&E Executive will have:
- Positive attitude commitment to delivering a high level of customer service and confident telephone manner
- Ability to manage multiple projects, meet deadlines, and work effectively under time and resource constraints
- Demonstrated previous experience working in a Sales environment
Senior GC&E Executive key responsibilities:
- Receive and convert incoming enquiries to achieve targets and maximize revenue
- Maximise revenue opportunities in the areas of group reservations, wedding and social events, conferences and events by driving sales leads and increasing conversions
- Focus on a consistently executed bespoke approach postcontracting for each event and maximize the upselling opportunities
- Ensure efficient event management & planning of contracted events
- Be skilled in both the reactive sales and planning responsibilities of the department
- Versatile and positive in developing and managing customer relationships with a high standard of communication
- To fully understand the needs of the customer and strive to meet or exceed those expectations at all times
- Arrange and carry out remarkable Hotel show rounds
- Participate in hotel promotional activities
- You will be responsible to sell, plan and support on the day for all weddings and social events
- Proactively maintain client relationships with existing accounts
- Maintain accurate, uptodate customer records in the Bookings Systems
- Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures
- To know and promote the hotel facilities and also to have the knowledge of our competitors' strengths and weaknesses
- To efficiently communicate with all HOD, especially: Director of Catering & Sales; Director of Revenue, Rooms Division Manager, F&B Director, Executive Chef
Planning
- Ensure the Catering Sales (planning) team members are effectively updated on contracted business and generate a culture of high quality standards for relationship building, customer service, selling and upselling techniques, and billing
- Highlight to the Associate Director of Catering Sales the risks and opportunities linked to the strategy in place based on guest feedback
- Focus on a consistently executed bespoke approach for each event and maximize the upselling opportunities
- Have good knowledge of menus to confidently offer suggestions to clients and maximising revenue for the department
- Plan and manage the event from the contract stage to the postevent call, ensuring: Client satisfaction, Hotel and company standards are followed, and profitability is maximised
- Perform daily, weekly and monthly reports with the guidance of the Associate Director of Catering Sales;
- Maintain accurate records of the payments schedules, invoicing and commissions for all the groups and events bookings;
- Ensure accurate, uptodate customer records in Hilton Bookings Systems;
In return we offer:
- Social Events, Wellbeing and Team Activities
- Employee Assistant Programme
- Training and development
- Cash Health Plan cover option available
- Apprenticeship/Placement opportunities
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Meals Provided on Duty
- Length of Service related holiday scheme
- Eye Care Vouchers
- Employee Discounted Accommodation and F&B
- Life Assurance
- Team Member of the Month
About the Hotel
The Biltmore Mayfair opened in September 2019, after undergoing a multi-million-pound redevelopment.
Situated on a super prime location in the heart of Mayfair on Grosvenor Square, will offer 257 luxuriously appointed guest rooms as well as 51 highly curated and beautifully designed suites, which will reflect the property's origin as a sophisticated and elegant London private residence.
Beautifully curated, The Biltmore Mayfair offers a collection of formal and casual dining options, where guests can discover delicious British cuisine with an innovative twist.
