Ecommerce Sales Administrator - Wirral, United Kingdom - SFL Mobile Radio

SFL Mobile Radio

Verified Company

Wirral, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have over 20 years experience designing and delivering radio communications and built up an established client base, and great reputation throughout the UK.

We have experienced a sustained period of growth, which has seen us upsize and move into an 8,000 Sq/ft workspace on the Wirral and open a 2nd office in London to serve our ever-growing client base.

As a result of organisational growth and continued development we are now looking to appoint an eCommerce Sales Administrator.

Based in the Head Office on the Wirral you will be responsible for supporting the Sales team as they devise and develop successful strategies in order to drive traffic to their various websites.

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Key responsibilities & duties include:

Tracking and monitoring conversion rates and direct improvements to company websites in order to enhance the customer journey and sales conversions through different distribution platforms.
Analysing the customer journey through our other various digital platforms.
Answering the phone with confidence.
Qualifying and distributing sales leads for the team.
Sending quotes to customers and following up trying to close the sale.
Meeting Quarterly Targets made up of Revenue/Profit, Trust Pilot and other platforms.
Processing Online orders through OrderWise and Syrinx.
Gaining product knowledge and regularly comparing competitors pricing structures
Obtaining Trust Pilot, Amazon and Google reviews from customers.
Tracking orders to ensure delivery is made on time.
Keeping track of how many orders are processed a day and creating reports.
Processing customer returns from start to finish.
Taking payments for orders over the phone.
Excellent attention to detail.
Proven experience in a similar role.
Good people/communications skills with the ability to work closely with the marketing team, IT department, and website agencies but also the ability to work on own initiative.
Good telephone manner.
Good communication skills.
Helpful and enthusiastic approach to work.
Creative and positive attitude.
Good MS Office skills especially MS Excel.

It may be an advantage if you had:

Previously worked with "Live Chat".
Had knowledge of OrderWise, Magento and Syrinx.

In return we offer:

A basic salary up to £23,000 per annum depending on experience.
Performance related bonus.
Uniform, PPE.
Free onsite parking.
Healthcare scheme. (after 6 months)
Social events.
Full training.

If this role sounds interesting and you think you have the relevant experience, please send your CV to Steven Landsborough via the link provided to register your interest.