Implementation Associate - London, United Kingdom - Hyper

Hyper
Hyper
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About us


Hyper is a fast-moving and innovative AR startup on a mission to revolutionise the way that people interact with the real world.


We've built an exceptional new technology that can locate people accurately indoors, much better than GPS and without the need for any beacons.

Our mobile interface combines maps with AR - introducing new ways to navigate and interact with the real world.


We're working with some of the largest and most iconic retailers in the world, to reinvent their in-store shopping experience.

Launching in hundreds of stores globally by the end of this year.

People have described our UX as "the best feature Apple has ever built" (Apple didn't build it).

You'll be responsible for leading our mobile product team as we R&D new technologies and user experiences, and bring this to market through our mobile SDK.

This is a hugely exciting role for someone passionate about building new technologies in an exciting early-stage startup environment.


The role


The Implementation Associate will have the unique opportunity to be part of a new and exciting role, working closely with the Implementation Manager in a rapidly evolving environment.

This role offers tremendous potential for growth and development.

As an integral part of the team, you will contribute to the review, preparation, and creation of new maps, ensuring the quality assurance of existing maps, and assisting in developing onboarding and training documentation.


Additionally, you will play a vital role in data validation, maintaining the internal ticketing system, and occasionally traveling onsite for data collection.


What you'll be working on

  • Collaborate with the Implementation Manager to review, prepare, and create new indoor maps
  • Conduct quality assurance checks and upkeep of existing indoor map
  • Support the development of comprehensive onboarding and training documentation
  • Validate customer data to ensure its usability
  • Assist in maintaining and improving the internal ticketing system
  • Embrace the opportunity for onsite travel to collect data when needed

Who you are

  • Strong attention to detail and accuracy when handling customer data
  • Actionoriented mindset with a strong focus on customer satisfaction
  • Selfmotivated and proactive in approaching task
  • Excellent organisational and communication skills across various channel
  • Ability to build and maintain effective working relationship
  • Team player with a supportive, reliable, and trustworthy demeanour
  • Flexible and adaptable within a dynamic work environment

Working with us

  • Based in London (we meet in person every Wednesday)
  • Generous equity we're a seedstage startup, and we want everyone to share in the success
  • 25 days holiday per year
  • Pension scheme
  • Role is hybrid remote, we meet once a week to run product sessions, and also spend time at stores testing the product
  • Work is exciting and fast moving
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