Care Supervisor - London, United Kingdom - Blue Ocean Services

Description

• London

• Allocation of care workers to clients, preparing rotas ensuring all visits are covered using our rostering system.
• Ensure holiday, sickness and emergency care calls are assigned appropriately
• Distribution of staff rotas
• Act as point of contact and dealing with enquiries when necessary for clients, relatives, Social Services, other health professionals, Care Workers
• Assess capacity for new client referrals.
• Answering all incoming phone calls and dealing with all queries in a prompt, efficient and professional manner.
• Partaking in the out of hours On-Call rota.
• Willingness to support the team in the field when needed
• Compliance with company policies and procedures/CQC regulations.
• Maintain accurate and complete records of the service in line with Company policies and procedures, using computer and manual systems.
• Participate in Staff and Client meetings, as and when required.

• Self-motivated and proactive.
• Extremely responsible.
• An excellent communicator.
• Strong problemsolving skills and ability to think outside the box.
• Impeccable attention to detail.
• Strong interpersonal and customer service skills.
• A keen team player.
• The drive to learn and succeed.
• You will need basic IT skills and a willingness and ability to learn our rostering system
• Enhanced DBS. Completed on employment by ourselves.