Digital Support Specialist for Diageo - Thame, United Kingdom - CPM

CPM

Verified Company

Thame, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

Our Client:

Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries.

Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.

We have a fantastic new job opportunity working for one of the top brewers in the UK.

This is an exciting & widely varied role that will see you be part of the continued growth and development of the platform, including testing, feedback, and attending client stakeholder status calls.

What you ́ll be doing:

Have a good understanding of the client activity, product information and all areas of the Diageo One Platform, both customer facing and backend administration (training provided)
Support Diageo's internal 'D1' team with all aspects of the platform including testing and feedback
Process POS and glassware orders through thirdparty online ordering systems
To act as overflow for inbound telephone lines for general queries from outlets and support first line triage of faults
Establish close working relationships with the wider Diageo Dispense, Diageo 'D1', Quality Engineer and Sales teams

Requirements:

What skills & experience you'll bring to us?:

Applicants must be aged 18+
Educated to GCSE/O'Level standard including Maths and English
Confident telephone manner, including good communication and listening skills
A genuine passion for delivering outstanding customer/client service
Strong administrative skills with a keen eye for detail
A professional outlook and proactive approach to problem solving
You are very well organized and have excellent interpersonal skills
You know how to work within a team
Accurate in data capturing
Computer literate
Previous bar experience plus

Benefits:

What do we offer?:

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Start Date:26th of February 2024
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Contract: Permanent contract (6-month probation period)

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Full-time: (37.5 hours/week)

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Working days/Hours: Monday to Friday, shift between 8 am & 6 pm with rotational Saturday (9 am-5 pm), Sunday and BH (9 am-3 pm)

Lieu days are given.

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Salary: - £22,875 (gross) per year
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Bonus: upto £1,000 (gross) per year based on performance vs. KPIs
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Hybrid Model: 2 days office/ 3 days home (with additional time expected in the office for training and meetings)

Other Benefits:

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Life Cover (Communications/advisors 1x Salary)
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Flexible Benefits Platform - offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work.

Cycle to Work Scheme
Company pension

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Go for it Scheme

The health and wellbeing scheme provides an annual contribution towards a purchase or activity that contributes to your health & wellbeing.

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Give & Gain Scheme - 2 days a year to complete voluntary or Charity work

Long Service Awards
Refer a Friend Scheme

Who we are:

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.

We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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