Customer Services Representative - Telford, United Kingdom - Phoenix Group

Phoenix Group

Verified Company

Telford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Type:
Permanent

Location:
Telford

Flexible working:
All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

Closing Date:2/04/2024

Salary and benefits:
£ £32500 plus bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

**We have an incredible opportunity to join us here at Phoenix Group as a Customer Operations Representative within our Agency & Commission team.

Who are we?
We want to be the best place that any of our 8,000 colleagues have ever worked.

We're the UK's largest long-term savings and retirement business.

We offer our 13 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£310 billion of assets under administration.

We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet.

The role
Reassure is looking for someone who enjoys problem-solving and can provide a dedicated service to IFA firms. This is a technical and interesting role that might be a perfect fit for you.

As a part of this role, you will be responsible for resolving Financial Adviser enquiries in a timely and accurate manner.

You will also provide inbound and potentially outbound support to Financial Advisers while following core processes to ensure the optimisation of the customer experience.

We recognise the importance of an excellent experience for Financial Advisers, and as a member of our team, you will be responsible for recognising when a Financial Adviser needs tailored support to their needs and individual circumstances.

Keeping up-to-date with product and process knowledge is essential for this role to enable compliance with our process requirements,

What are we looking for?

We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds.

If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix
This role is in scope of the transformation of our Reassure business by 2026.
We are extending our existing strategic partnership with the leading IT services provider Tata Consultancy Services (TCS). This means that over the next three years, we'll be moving our customers to a new technology platform. As well as this, we'll transition
some roles over to TCS's UK subsidiary, Diligenta.

This role is in scope of this work which means initially you will be employed by Phoenix Group and over time your role will transition to Diligenta.

Your recruiter will explain more about this during the recruitment process.

We're still looking for talented individuals to join us and the small number of advertised roles impacted by this will clearly state so on the job advert.

#LI-HYBRID
**#LI-AD1