Service Administrator - Chertsey, United Kingdom - KYCG EUROPE

KYCG EUROPE

Verified Company

Chertsey, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Our Client is looking for
Service Administrator to the effective management of the after sales support within the Service Team.

To communicate effectively between Korea and the UK/European sites

Key Responsibilities

Resolving customer queries, by effectively liaising with other departments when needed
Ensure all aspects of customer requirements are adhered to, particularly the spare part specifications
Monitoring RMA's
Processing payments (Credit notes and Invoices)
To provide accurate and timely liaison with HQ ensuring effective and timely communication to the Service Team
To provide accurate and timely management of all billing process to include price adjustments and payment management
Accurate and timely management of credit control for all returns
To liaise closely with the order processing team to ensure accurate and timely replacement of products
To manage and monitor all 'KPR' to include delivery time and repair time reporting
Manage and monitor the CRM system to include System Improvement; HQ Process & Follow Up; Analysis of all Change Requests to System
Production and implementation of training for service centres as and when required
Accurate production of Service Agreements in line with SLA's ensuring accurate and timely checking of all translations and content prior to distribution to customer / client
Actively building positive relationships between all clients, customers and colleagues
To provide support to colleagues and management on 'ad hoc' projects
Ability to work within tight deadlines and schedules
To display an alignment with company values including passion, integrity, honesty and respect

Personal Attributes & Experience

A Minimum of 2 years' experience within administration function, preferably within the CCTV industry
Ability to communicate on all levels in a clear and concise manner both verbally and electronically
Ability to travel outside of the UK as and when required

Qualification Requirements