Passenger Services Operative - Newcastle upon Tyne, United Kingdom - Newcastle International Airport Ltd

Newcastle International Airport Ltd
Newcastle International Airport Ltd
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Join the team ranked Airport of the Year at the 2023 Routes World Conference
Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations.

The 11th busiest Airport in the UK, passenger numbers have grown by 102% in the last 20 years. In 2019 alone, we welcomed 5.25 million people to our Airport.


About the role


This role will involve working in collaboration with airline representatives and the wider Terminal Operations Team; to efficiently deliver and where required to coordinate a safe and compliant customer focused service and journey to airport customers.

This role is not limited to but will also include:

  • Fully contributing to the delivery of a safe, efficient and customer focused service, throughout all aspects of the departmental remit by undertaking operational service in accordance with the required service standards including the delivery of all PRM, Coaching and cleaning services operations.
  • Operating all departmental vehicles and equipment, as required, so as to enable the safe and efficient delivery of a cost effective service, which provides the highest standard of customer care

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  • Providing a safe, efficient and proactive airside coaching operation to customers traveling to and from aircraft stands and gates, with the emphasis on exceptional customer care.
  • Inspecting, cleaning and maintaining departmental vehicles, equipment and infrastructure as required, to provide an exceptional level of customer service to our customers

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  • Operating and providing baggage wrap services and all other tasks associated with the services desk, including shop and collect, PRM check in and dealing with customer queries

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  • Contributing to effective two way communication within the department, by providing feedback and suggesting improvements in efficiency, effectiveness and customer service

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  • Adopting safe working practices, ensuring in particular that methods of working minimise risk to self, work colleagues, customers, staff and the environment.***
    Why come onboard?
  • Free onsite car parking whilst at work
  • Generous annual leave entitlement
  • Access to contributory pension scheme
  • Onsite occupational health support
  • Onsite physiotherapist
  • Employee assistance support
  • Subsidised private healthcare
  • Employee discounts at airport Park & Fly /retail / catering outlets
  • Company and Performance related bonus scheme
  • Subsidised membership to our onsite gym

Final call for Passenger Services Operative


This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.

Newcastle Airport Limited promotes the equality of opportunity.
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