Customer Service Advisor - Colchester, United Kingdom - Pure Resourcing Solutions
Description
Pure are delighted to be supporting with the recruitment of a Customer Service Advisor, for a leading international organisation with a local office located in Colchester.
The role is intended to provide and maintain a high quality service to their customers,ensuring an effective, efficient and seamless service.
There are a number of vacancies due to workload demand.**Hybrid Working - A mixture of office and home-based (after initial training period)
Hours
- 95pm Monday-Friday
Colchester, Centre**
Key Responsibilities:
- Handle Inbound calls from Brokers.
- Handle all correspondence concerned with queries and action any edits or amendments, as requested
- Accurately record all relevant information provided by the customer, ensuring that the required quality standards are maintained
- Channel feedback from customers through to correct departments
- Process customer requests quickly and accurately
- Ensuring that customer claims are handled efficiently, through relevant systems.
- Building strong working relationships with business teams, customers and your team
- Respond to customer requests in a timely manner with high quality
Skills & Abilities:
- Good communication skills with the ability to build strong relationships, with a wide range of stakeholders, internal departments and key contacts
- Proficient skills in Excel, Word and Outlook are essential
- Remain approachable under pressure
- Knowledge and ability to use relevant internal systems
- Act with integrity, tact and diplomacy
- Work as part of a team
- Ability to complete a variety of related tasks
- Proactively solve problems
- Excellent Customer Service skills
- Good time management skills
- Ability to be flexible within role
- Excellent oral and written communication skills
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