Call Centre Agent - Stockport, United Kingdom - LSH Auto UK Ltd

LSH Auto UK Ltd

Verified Company

Stockport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a great opportunity for a Customer Experience Executive to join our flagship dealership in Stockport.

This is a full time role is offering a basic salary of £20,800 Plus Bonus OTE £28,000

THIS IS NOT A HYBRID ROLE

Benefits:_
Staff car scheme
Competitive Pension Scheme
Perk Box Membership
Eye Care vouchers
Life Assurance
Employee Assistance Programme
23 days holiday rising to 25 days after 2 years
Free on site gym

You will be:

Handling all enquiries irrespective of their nature, ensuring that the brand is represented appropriately, the customer's expectations are met wherever possible and the requirements of the business are achieved through prospect capture, repeat businessand retailer visits.
Ensuring that workshop capacity is fully maximised via central service booking procedures, inbound and outbound prospecting activity.
Responding to all customer contacts in a friendly and timely manner and record all information required to support ongoing customer relationship management.
Taking personal accountability and ownership for the resolution of any customer issues arising and their effective resolution.
Ensuring that the team maximise all opportunities to up sell specified products e.g. Service Care
Accurately completing all post call administration e.g. Confirmation letter, directions, contact followup etc.
Maintaining the prospect and customer databases, ensuring they are continually kept up to date.

You will have:

Call centre/telesales experience
Service booking/reception experience
Product knowledge
PC literate
Numerate and literate
Desire to succeed

This is a fast paced environment where you will be required to make 60 plus calls per day lasting 5-15mins.

You will be working with a team of 35. You will be a quick learner and preferably have experience with telephone targets.

Are you interested in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for you, APPLY TODAY