Helpdesk Coordinator - Morden, United Kingdom - HARRIS JONES RECRUITMENT LTD

HARRIS JONES RECRUITMENT LTD
HARRIS JONES RECRUITMENT LTD
Verified Company
Morden, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Helpdesk Coordinator 30k - 32k + benefits and bonus - Colliers Wood


Leading catering/kitchen installation group of companies, who are specialists in their field of supplying, maintaining and servicing catering equipment, require an experienced Helpdesk Coordinator to provide customers with efficient support booking engineers for maintenance, service and repairs.

The company have an impressive portfolio of customers across London and the UK. In return you will receive a salary of £30-32,000 - free on-site parking. annual bonus and the opportunity to develop and progress.


As Helpdesk Coordinator working in a fast-paced, high-pressure environment, you will be responsible for supporting the Service Desk Manager, ensuring calls are assigned and dealt with in a professional and timely manner.


Some of your responsibilities will include:

  • Taking calls from customers and allocating and booking engineers to clients
  • Utilising third party supplier systems to order parts for customers
  • Coordinating with the company service providers to arrange services for customers
  • Logging jobs on the internal CRM system
  • Dealing with reactive quotations within a cost effective and timely manner
To fulfil the role of Helpdesk Coordinator you will have / be:

  • Previous experience within a helpdesk or service desk environment preferred
  • Strong customer service and administration skills
  • Excellent eye for detail and accuracy
  • First class communication skills
  • Experience in CRM systems
Salary 30k - 32k, based local to Wimbledon. Free parking plus bonus

Immediate start, permanent position, to be based within the offices.


Job Types:
Full-time, Permanent


Salary:
£30,000.00-£32,000.00 per year


Schedule:

  • Flexitime
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Morden: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Flextime
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