Business Administrator - Bilston, United Kingdom - Midlands Highway Logistics Ltd

Description

Job Summary:
Ensure general management of the office, overseeing operational efficiency, effective communications, and other types of strategic and tactical planning

Maintain facilities management, and facilitation of all office functions and services

Act as primary liaison between the company and staff, providing information, answering questions, and responding to requests

Oversee and achieve organizational goals while maintaining an efficient, productive, and positively cultured office and employee experience

Key Tasks include, but are not limited to:

• Engage with all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Liaising with the management team ensuring the smooth operation of the transport department.
• Ensure all inbound/outbound paperwork is completed promptly and accurately
• Monitor and chase documentation in support of the transport operation.
• Produce statistics as and when required.
• Undertake administrative and filing duties to meet the needs of the Transport Department.
• Maintain a harmonised people and customer focused team working environment always seeking opportunities to improve our stakeholder's experience.
• Maintain and expand an excellent pro active relationship with existing customers.
• Dealing with customer and supplier enquiries and complaints from investigation through to closure.
• Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.
• Support and develop the process of Continuous Improvement, challenging working conditions, systems and behaviors to increase performance and employee satisfaction.
• Enter accurate data on to all internal systems and reports
• Maintain data security and integrity in line with business needs.
• Creation of customer KPI reports
• Collation of accurate data to create customer invoices
• Maintain vehicle files on behalf of the site "O" licence holder.
• Manage workload of the accounts department
• Liaise with our HR & Health and Safety department ignorer to maintain a safe working environment that complies with all aspects of the company's H & S Policy
• Manage all HR & Health and Safety related queries.
• Complete any/all tasks assigned by the Director and Transport Manager

Experience:

• 2 years Business Administration required.
• Previous experience using Sage is extremely desirable.
• Transport or logistics experience is desirable but not essential as full training is provided although a good level of English and computer skills (MS Word/Excel or similar) are a must as well as good attention to detail.

Job Type:
Part-time

Part-time hours: 25 per week


Salary:
From £9.50 per hour


Benefits:

• Onsite parking

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Bilston: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative: 2 years (required)

Language:

• English (required)

Work Location:
One location