Outpatient Administrative Assistant - Guildford, United Kingdom - Royal Surrey NHS Foundation Trust

Royal Surrey NHS Foundation Trust
Royal Surrey NHS Foundation Trust
Verified Company
Guildford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The post holder will support the Outpatients Appointments Centre in the administration duties associated with booking and rescheduling outpatient appointments, and managing reception desks.


The role will include participating on the telephone rota in receiving incoming telephone calls and managing reception desks in a patient facing role assisting patients and visitors with their enquires.

Recording patient demographic and referral information accurately.

Being polite, professional and empathetic when speaking to patients on the telephone or face to face.


Using initiative to be able to problem solve and answer queries as they arise, using digital means of communication, telephone or face to face.

Royal Surrey is a compassionate and collaborative acute and community Trust.

Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career.

Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.


We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care.

Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.


We have received an overall Good rating from the CQC with Medical care (including older peoples care), End of Life Care and Maternity services being deemed Outstanding by the CQC.

Royal Surrey has a strong reputation and history to build on.

We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years.

There has never been a better time to join us.


As a leading healthcare organisation, we aim to deliver a first class patient experience from first referral through to clinical treatment.


This customer-facing role is instrumental to the efficient running of Reception and Outpatient Services across the Trust, delivering excellent customer service to patients.

Responsible for day-to-day administration processes supporting the Outpatient clinics, you are required to have excellent communication skills, both verbal and written, a good telephone manner and the ability to work in a calm, logical and methodical way.

The role involves moving between departments and does require some manual handling - further details of this role are included in the job description.

Previous administration/reception experience is essential and knowledge of the patient administration system, Cerner, would be desirable.

For further information please contact the Outpatient Supervisor, Rubina Oldaker on ext. 3843.
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