Customer Service Advisor - Darlington, United Kingdom - Scania

Scania

Verified Company

Darlington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Customer Service Advisor

Location:
Darlington

Salary starting from £25,000 plus an excellent benefits package

Working Hours:
Rotating shift pattern Monday - Friday 07:00 - 15:30 | 08:00 - 16:30 | 10:00 - 18:30 and 1 in 3 Saturdays 07:00 - 12:00

Inhouse training provided to support career progression
25 days holiday + public holidays which increases with service
Competitive employer pension
Discounts on major retail outlets, including groceries
4x basic salary life insurance
Eligibility to receive an annual 'Company Success Payment'
We have an exciting opportunity for a motivated individual to join our team at Darlington. As Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a firstclass service and an organised approach to your work.

Key Responsibilities:

Meet and greet all customers on arrival in a professional and friendly manner.
Plan, schedule, and coordinate work.
Create and process job cards, checking for existing work in progress.
Check account detail, available credit and obtain relevant authorisation.
Provide timely updates to our customers.
Agree timescales for unscheduled work and follow through to completion.

Working for Scania is not just about the job.

It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package.

We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.- At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.- We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute.

We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs.

For us, diversity and inclusion is a strategic necessity.

By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward.

We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.-
Requisition ID:4874
Number of Openings:1.

0
Part-time / Full-time:Full-time
Regular / Temporary:Regular
Country / Region:GB
Location(s):Darlington, GB, DL3 0XE
Required Travel:0%
Workplace:On-site