Customer Service Executive - Manchester, United Kingdom - The Growth Company

The Growth Company

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Responsibilities:

To act as a central point of contact for all enquiries from employers, learners and external organisations, ensuring that requests for information or queries are handled as quickly as possible and that customer expectations are met
To take responsibility for ensuring that all learner records are entered correctly and accurately into MAYTAS to agreed deadlines and are updated regularly so that health and safety reviews, learner reviews, changes to assessor details etc are all up to date on the system
To manage all day to day financial processes on behalf of the team, raising PO and sales invoices as appropriate and developing/maintaining appropriate record keeping systems so that queries from accounts can be dealt with quickly and easily
To scan and upload to Maytas all learner/employer documentation and ensure any changes to paperwork are rescanned and replaced within the system
To ensure all accreditation and achievement information is kept uptodate so we are able to report on the learners progression from start to full certification i.e. registration, certificate claims, etc
The updating and monitoring of employer information, specifically Health & Safety and Insurance related data
To ensure that all system errors on MAYTAS are investigated and understood and corrected in a timely manner so that funding into the organisation is maximised
To work alongside the Maytas System Manager and MI Team to develop templates, processes and other general activity in support of Maytas (the central MI database)

About You

Experience working in a busy office environment Use of IT and databases
Audit or quality background
Knowledge of funding and compliance requirements across a variety of funded contracts Apprenticeships and associated training

Skills Required:

Experience in working on Microsoft packages, Maytas, Agresso
Exceptional Customer Service Skills
Able to manage own workload, prioritise and work under pressure good team working skills

Job Types:
Full-time, Permanent

Salary:
Up to £20,500.00 per year

Benefits: