Third Party Capture Claims Handler - Birmingham, United Kingdom - Davies Group

Davies Group

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A fantastic opportunity has become available for a Third Party Capture Claims Handler to join our Motor VRG team in Birmingham.

We are looking for a motivated, reliable, and passionate individual with a strong background in Administration or Customer Service.

As a TPC Claims Handler, you will be communicating with the different parties involved in car accidents, handling and managing your own caseload of claims as well as being available to advise clients on any questions or queries they may have.

VRG team members have a strong ethos of putting the customer first, ensuring easy, friendly and efficient service.

Key objectives for the role

Communicating with parties involved in car accidents and gathering information for the purposes of processing and assessing the claim
Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
Provide advice to client regarding the claim and any additional services offered by the business
Comply to all technical and regulatory processes and procedures

Skills, knowledge and experience

Previous experience in a busy administration / customer services role.
Proactive in solving problems and organising own workload
A quick learner with a natural ability to understand processes and technical information
A background in an insurance or credit hire business would be an advantage
A good overall ability with technology including Microsoft office packages
A good standard of education