Telesales - Camden - London, United Kingdom - Lawsons Whetstone

Lawsons Whetstone

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Lawsons

Lawsons is the UK's largest independent fencing, timber and builders' merchants and now boasts 36 branches, 700 employees and PS200 million turnover, founded in 1921 and operates across London and the South East of England.

The Role

To support the Branch Manager in leading and motivating the branch team to achieve sales, gross margin and other key business targets.

To grow branch sales and margins, by proactively chasing sales opportunities, finding new business, and developing relationships with new and existing customers.

Within the Sales element of the role, you will engage with our customers over the trade counter and by telephone.

You will be the first point of contact and the perfect host for our customers (Trade and Retail). You'll advise customers on the most suitable and advantageous products to use and promote add on items.

You'll maintain a high standard of presentation within the trade counter and offer excellent levels of customer service at all times.

The working hours for this position would be Monday - Friday and every 2nd Saturday = 44.5 hours per week.

Branch Postcode - N7 9BN**
Key Accountabilities:

Help to exceed branch Sales, Margins, and Gross profit
Comply with company audit requirements
Respond positively and effectively to customer's needs
To effectively answer trade counter and telephone sales and quotation enquiries quickly, accurately and efficiently
Source materials needed to meet customer requirements for items not stocked through the correct channels
Cultivate and maintain exceptional standards of customer service and ensuring Lawsons Best Practice, Standards and Company Policies are met
Deal with customer queries effectively, pleasantly and in a timely manner
Assist in the company stock counts, ensuring stock levels are maintained and merchandised
Build rapport, be polite and courteous to customers
Be vigilant to prevent loss of product by theft etc.

We would love to meet someone who...
- **Has previous Sales experience working in a Builders Merchants (essential to this position)*

Demonstrates a positive and friendly attitude, and enjoys managing a team to deliver and drive Sales.
Will promote and adhere to the company's cultures, values and professionalism
Holds excellent interpersonal skills, confidence and ability to approach customers
Is excellent in communicating, influencing and negotiating
Has experience in developing positive relationships with trade customers
Has excellent IT Skills
A professional approach and will promote and adhere to the company's culture and values

What is in it for you...