Market Operations - London, United Kingdom - Northern Trust Corp.

Northern Trust Corp.

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.

With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Role/ Department:

Northern Trust provides their clients with comprehensive Investment Operations Outsourcing middle office solutions covering the full universe of: Trade services; asset services; client reporting; performance measurement; derivatives operations and collateral management.

This role sits within the Investment Operations Outsourcing (IOO) Market Operations Oversight Team in London and the partner will be primarily responsible for the oversight and service relationship of IOO Component clients who take services supported by the IOO Market Operations teams.

The IOO Market Operations Oversight team partner will be responsible for oversight of functions conducted in offshore regions, working with brokers and clients where necessary to resolve issues.

The IOO Market Operations Oversight team partner is also responsible for the services being provided to IOO clients, which would include but not be limited to attending or hosting client review meetings and analysis of the operational team's performance versus client KPIs including same day confirmation rates and STP rates.

Identifying process improvements; working on and implementing remediation plans with key business stakeholders.

Major

Responsibilities:

Oversight of the offshore Market Operations teams and ensuring that all service deliverables are met. Gain a complete understanding of client's business, objectives, goals, and market challenges. Monitor the service closely to pre-empt upcoming service issues causing client escalations and ensure senior management are aware.

Conduct analytical reviews of trade performance stats; confirmations; fails and STP rates with a view to identifying performance themes and sub-optimal processes.

Working closely with Client Service Managers, Relationship Managers, Change Management, Operations Teams and Product, globally, to ensure smooth service delivery.

Actively manage escalated trade related issues representing a financial or reputational risk to NT and track to resolution with the client and key business stakeholders.

Produce the relevant documentation and facilitate client meetings including leading client service reviews and other regular meetings ensuring actions are captured and completed in a timely and accurate manner.

Review and maintain client contact lists. Assist in the production of accurate and timely management reporting. Assist other members of the Market Operations Team for holiday and sickness cover as and when required. Provide support to the offshore teams when required, including the enaction of BCP scenarios. Assist in the investigation and resolution of interest claims issued or received for allocated clients where applicable

Market Knowledge

FCA Principles

Knowledge of Fixed Income; Equities; Emerging Market transaction practices

Knowledge of tradable instrument types - Bonds; Equities; FFX; Repos; Cash Instruments; Unit Trusts

Understands the trade lifecycle from execution through to settlement

Experience of Market Systems - CTM; ALERT; MISYS (Finastra); CLS; Bloomberg; Failstation

NT Systems (if applicable) - WTS (Web Trade Services); Fundmaster

Skills:

Analytical - Generates and supports new ideas / Contributes to continuous improvement / Works with others to manage client requests and deliver excellent service

Communication - Tailors messages & communications / Fosters teamwork / Builds authentic relationships across a diverse set of individuals/management levels

Self-motivated - Ability to prioritise and work under pressure / Recognises opportunities and proactively takes advantage

Microsoft Office - Excel; Visio and PowerBI desirable

Experience and Qualifications Required

Experience working within market operations, either asset manager or outsourced environment based

IOC qualified (preferable)

Previous Client Service experience (preferable)

Working with Us:

We would love to learn more about how your interests and experience could be a fit with one of the world's most admired and ethical companies.

In return, we will support you with your personal and career goals in a number of ways:

Financial - Life Assurance, Disability Plan, Pension/ Gratuity, Annual Pay Review

Work Life Balance - Flexible Work Options, Incremental Annual Leave, Community Volunteer Days

Health & Wellbeing - Private Medical Insurance, Active Sports & Social clubs (lunchtime and after-work groups), Empl