Complaints Support Administrators - Glasgow, United Kingdom - Change Recruitment

Change Recruitment

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title - Complaints Support Administrators

Location - Remote Working/Glasgow

Contract - 6 months - Initially

Salary - £10.98 per hour (Paye) £15.19 (Umbrella)

Hours - Monday - Friday 9am-5pm

Key Duties Include:

Using Multiple In-House systems
Processing Sensitive Client & Customer data
Speaking with customers to ensure accuracy for the Complaints Team.
Responsible for carrying out work to ensure that the clients & Customer complaint records are accurate
Identify the key information for each Complaint and record this accurately.

Role & Responsibilities:

Responsible for delivering a firstclass service to our customer's by ensuring the information from customer's complaints are captured with 100% accuracy and attention to detail.
You will see the endtoend process of complaint handling, from original logging, capturing data to assist in the investigation, processing payments & finally closing off the complaint.
You will also assist the operation with the progression of the complaint through to closure.

What you will need to have:

Excellent range of PC skills including Excel with both speed and accuracy
Exceptional written and verbal communication skills
Confident on the phone speaking with internal clients
Ability to work at part of a team as well as on your own initiative
Previous administration experience is necessary
Excellent Data accuracy & Numeracy Skills
Background knowledge in FS Complaints Administration is desirable but not essential.

If your skills match the criteria above & you are keen to be considered, please submit your CV to Tony Davison at Change Recruitment for due consideration.