Help to Claim- Universal Support Advisor - Durham, United Kingdom - Citizens Advice County Durham

Citizens Advice County Durham

Verified Company

Durham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Citizens Advice County Durham have been awarded further funding to run "Help to Claim: Universal Support" service for a further year up to March 2024.

The service offers end-to-end support to help service users make a new Universal Credit claim and be ready for their first payment.

We are actively seeking to recruit up to 0.4 FTE adviser with good IT skills to support clients to make and complete their new Universal Credit claim via telephone, video calling and web chat channels.

You'll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of conversations.

As well as being committed to the aims and principles of the Citizens Advice Service.

Duration - Fixed term until March 2024

Location - Home working with some office attendance when required.

Contracted - up to 16.5 hours per week - business hours are 8am - 6pm Monday to Friday and a flexible approach will need to be adopted to meet the service provision.

If you:

Have excellent telephone and communication skills.
Have an ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control.
Can manage your time effectively with a keen eye for detail and aim to achieve relevant targets
Can complete tasks to the highest quality
Can monitor and maintain your own standards ensuring work is accurate.

Then we want to hear from you

Whilst working for us you will be a part of our amazing team, you will have a fantastic opportunity to achieve great things.

You will definitely get the best feeling at the end of a day after you have helped many people in need.

We'd like you to have the best career opportunities working for us supporting you every step of the way.

Closing date:
:00 am.

Interviews to be held:
onwards (tentative)

What we offer, there's lots:

From 1st April 23 CACD have committed to become a real living wage employer.
Our employment package includes a pension scheme which if contributed to, provides added peace of mind in form of a death in service plan.
25 days holiday plus bank holidays from your first day of employment with an increase to 30 days after 5 years of employment.
We invest in our staff with excellent training and development opportunities as well as investing in staff welfare and mental health.
As a member of the team you'll have access to Mental Health Champions, Mental Health Strategy, wellness action plans, employee assistance program and peer to peer support across the Citizens Advice network.
Our policies written to support our team include Dignity at work, Equality and Diversity, a range of Paternity Leave policies, Parental Leave, Working Carers and Menopause.
We have fruit in every office and sometimes we really enjoy cake.

Job Types:
Part-time, Fixed term contract

Contract length: 8 months

Part-time hours: 16.5 per week

Salary:
£24,250.00 per year

Benefits: