Technical Claims Handler - Milton Keynes, United Kingdom - Identifi Office Professionals

Tom O´Connor

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Description

Claims Handler - Milton Keynes (Hybrid) £40,000 + bonus
Milton Keynes based client looking for a Technical Claims Handler to join their growing team
The jobholder will manage a portfolio of high value complex Large Loss claims whilst delivering fair outcomes and excellent service to their internal and external customers


KEY ACCOUNTABILITIES:


  • To handle a portfolio of complex and high value personal injury claims in a collaborative manner making the optimal use of the telephone to drive the case forward
  • Sole point of contact for untraced claims and uninsured claims from cradle to grave
  • Work with trusted panel solicitors utilising a strategic case management approach aimed at shortening lifecycle where appropriate for the customer/claimant
  • To deal with all aspects of the end to end claims handling including
  • Loss or damage to property
  • Large personal Injury claims
  • Fatal claims
  • Complex heads of claim
  • Advanced Liability Issues
  • To keep up to date with good claims practice and champion this throughout the team and wider claims function

PERSON SPECIFICATION

  • Proven experience of handling significant personal injury claims valued in excess of £100k
  • Good judgement and to be able to balance commercial and claims risks to achieve positive outcomes
  • Strong investigative and negotiation skills
  • The ability to process data quickly and make risk based decisions within the authorities provided
  • Proven analytical and systematic thinking skills
  • Has strong time management skills to meet deadlines and agreed SLA's
  • Excellent communication skills, both written and oral, with the ability to influence others effectively at all levels
  • Selfreliant, with the ability to work with minimum supervision
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