Housing Officer - Hampshire, United Kingdom - Pinnacle Group

Pinnacle Group

Verified Company

Hampshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Housing Officer (2611)
:

Overview:

Ref:

2611

Salary:

£25,000 - £28,000/annum

Location:

United Kingdom
England
South East England
Hampshire

Contract Type:

Permanent

Posted:

01 June 2023

Closing date
30 Jun :59

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes.

Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions.

We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role

Pinnacle Group are looking for a Housing Officer to deliver a mobile patch-based housing management service which includes attending appointments with service families as they move in and out of their homes and while they are in occupation.

Duties/Key Responsibilities

According to contractual requirements provide services to families as part of the occupancy cycle such as planning for, attending, and administering pre move out, move out, pre move in, move in and 14day observation (settling in) visit appointments while working collaboratively with industry partners to meet the required standards
Work in partnership with RAMS (responsible for void preparation works) to achieve the contractual move in standards ensuring families receive high quality homes and a welcoming/helpful service
Ensure contractual occupancy move out standards are met, and recharges applied and allocated to service families using an evidencebased approach and high levels of diplomacy
Contribute to and or lead on ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in.
In liaison with regional colleagues and managers, proactively plan, monitor, and manage routine appointments ensuring that any short notice changes are communicated immediately to relevant internal and external stakeholders
Ensure garage voids are mínimal and garages are managed/maintained efficiently and effectively along with accurate record keeping
Liaise, engage, and work in partnership with a range of internal and external stakeholders including planning and coordinating patch / location walkabouts with stakeholders
Liaise with and work in partnership with local agencies, charities, support providers, military liaison officers, service hubs and statutory authorities to deliver joined up support and services to families
Support large scale and sometimes short notice moves which may require regional and national travel with overnight stays includes covering other Housing Officer's planned and unplanned short notice absence
Participate and support events and a range of activities to engage with service personnel and their representatives including planning, organising, and attending one off and routine service family housing surgeries and stakeholder meetings
Lead and assist in the investigation and resolution of complaints and occupancy breaches to a successful conclusion drafting responses and reports as required
Implement and deliver contractual and operational services, processes, procedures and working practices using the approved systems, templates, and software
Complete and maintain accurate and detailed records in all operational systems and templates following the principle of highquality case work for 'in occupancy' services/enquiries
Support the contractual requirement for aids and adaptations and CAAS where this is Housing Officer support required
Maintain the highest standards of conduct and integrity ensuring that service families, colleagues, and stakeholders are treated fairly, irrespective of race, gender, disability, creed, or sexual orientation.
Support and contribute to initiatives and projects
Support the production of operational performance reports
Contribute to continuous improvement and the development of processes and good practice
Deputise for managers as required

Skills Required:

Experience working in public or private sector housing management, or a customer service focussed operational environment ideal.
Full driving licence
Security and other relevant clearance
Demonstrates commitment to and passion for providing enhanced services to service families
Good standard of numeracy and literacy
Confidence in forming