Support Engineer - London, United Kingdom - ABL Recruitment

ABL Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Support Engineer

Expected duration: 9 months (May extend)

Start:

ASAP

Office Location:
Central London

Pay rate:
£ £200.00

Our client is a global technology leader. They are looking for a support engineer to support their robotics team.

Responsibilities:

Drive Collaboration with Support, Software, Hardware, and System Engineering teams to resolve complex issues escalated from internal technical support groups.
Proactively detects and resolves issues through the use of monitoring systems and alerts.
Drive Support requirements during development of new products and technology.
Develop training documentation and provide mentoring to new Engineers.
Own and drive Root Cause Analysis (RCA), including preventive measures, for critical issues.
Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

Basic Qualifications

Bachelor's degree in Engineering, Computer Science or related technical field and 2+ years experience delivering direct customer support or Master's degree in Engineering, Computer Science or related technical field
Technical problemsolving and analytical skills
Proven ability to prioritise and manage multiple highpriority tasks simultaneously
Ability to lead complex technical discussions with a variety of groups, including Software and Systems Engineering, Operations, and Senior Management
Knowledge and/or working experience with Relational Database Management Systems (MySQL, Oracle)
Knowledge and/or working experience with Linux (RHEL, Ubuntu)
Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and preventive measures

Preferred Qualifications

Knowledge and/or working experience with networking and Product IT
Familiarity with AWS or other cloud technologies
Demonstrated experience in one or more of the following additional areas: Coding Languages (Java, C++), Networking Technologies (TCP/IP, DNS)