Customer Service Admin Assistant - Croydon, United Kingdom - BRUIN Financial

BRUIN Financial
BRUIN Financial
Verified Company
Croydon, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Permanent

  • Croydon,

Ref: 35010

Customer Service Admin Assistant - Croydon k

An exciting opportunity has arisen to join a leading financial consultancy based in Croydon. The Financial Services Organisation is seeking a Customer Service Admin Assistant to join on a full time permanent basis.


Do you have a passion for customer service? Do you have excellent communication skills? Would you like to work Monday-Friday? No Evenings or Weekends You will be provided with full training and previous experience with pensions is not required.


Administration Assistant
We are seeking an administration assistant to support our pension scheme administration service.

You will be required to support the administrators by offering first-line in-bound call support, processing incoming post (both digital and hardcopy), following processes, updating records, inputting data and general office/clerical duties.

You will be responsible for following processes closely ensuring work is delivered to a high standard at all times.
The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential.

You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially.

No prior pension administration experience is needed as all training will be provided.


Role and Responsibilities

  • Opening and processing post.
  • Scanning and indexing documents and digital images.
  • Answering inbound calls and resolving queries.
  • Prioritising work to ensure delivery in accordance with client Service Level Agreements.
  • Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.
  • Maintain a culture which reflects Premier's values, and puts the member at the heart of all activities.
  • Keeping up to date with procedural, technical and scheme changes.
  • Participation in adhoc administration projects/exercises.
  • Identifying and recording noncore fee events.
  • Liaising with contacts to maintain and build strong client relationships.

Person Specification

  • A-Level or equivalent.
  • GCSE English and mathematics (A-C).
  • Strong numeracy skills.
  • Strong literacy skills.
  • Strong data input skills
  • Strong MS office skills.
  • At least 2 years' office work experience. (Desirable)
  • Contact or call centre experience. (Desirable)


If you think you have the skills required and would like to apply, please submit your CV or contact Chris Neal at Bruin Financial.

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