Customer Service Representative - Leeds, United Kingdom - YPP Lettings & Management Company Limited

YPP Lettings & Management Company Limited
YPP Lettings & Management Company Limited
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

YPP is a vibrant and fast-growing business based in Leeds, with an ever-growing property portfolio that spans across the UK. Over the past 10 years we have helped thousands of students and professionals find their perfect home. Whether it's for just one year or even five years, we've helped tenants from over 80 countries across the world.

Over this time we've grown into one of the biggest luxury accommodation providers in the North. Our teams have over 15 years of experience and we take pride in being able to talk over 13 languages across our sites

If you are an enthusiastic individual and are keen to develop your skills whilst working as part of a dynamic and diverse team, YPP is the place for you. We value honesty, integrity, and hard work as key principles in our team members. In return, we provide our employees with the tools needed to develop their skills and progress further within the company, based on their strengths and interests.

We are looking for a Customer Service Representative, who will be based within our Leeds office. We have big aspirations for the future with our largest development to date just getting underway and this role is a great opportunity to join the #yppfamily

It's an exciting time here at YPP, not just for the company, but for the staff too. We have rolled out a new benefits package which includes cycle to work schemes, a day off on your birthday off, agile working and much more

Job title:
Customer Service Representative

Location:
Leeds LS1/LS2

Terms:
Full-time, Monday-Friday 9am-5.30pm

Salary:
£18,500 - £20,500 dependant on experience

About the role:

We are different from other lettings agencies, who mainly focus on sales.

We strongly focus on customer service & building relationships with our tenants, who come from all over the world, looking for their new home.


As our Customer Service Representative, you will be the face of YPP and the first point of contact for our tenants, investors, contractors and other visitors calling or walking into your building.

You will also play a vital part in ensuring the smooth running of the business daily.


Our Senior CSR and Lettings Managers will be your main point of contact, and you will also work closely with our Maintenance and Marketing teams as well as all of our Lettings Consultants.


Daily duties include:


  • Meeting and greeting tenants and other visitors to ensure all receive a warm welcome;
  • Answering and forwarding phone calls;
  • Liaising with the Lettings, Marketing, Maintenance (including cleaners) and Management teams for smooth management and running of the building;
  • Assisting with initial issues and queries raised by current tenants to ensure they are dealt with efficiently and directed to the responsible team members;
  • Daily walk around of the building communal spaces;
  • Some building safety/ compliance checks;
  • Keeping the building entrance, office and communal areas clean, tidy and fully stocked (if required);
  • Reporting of communal maintenance issues;
  • Handling of resident parcels;
  • Handling confidential information, including tenancy agreements and copies of personal identification documents;
  • Midterm/ end of tenancy inspections; and
  • General administrative duties where required.

Essential Requirements:


  • Well organised, selfmotivated and efficient;
  • Friendly and polite;
  • A working knowledge of computer packages, including word and excel; and
  • Able to deal with difficult clients/customers.

Desirable Requirements:


  • Multilingual
  • Previous reception/administrative experience desired

Job Types:
Full-time, Permanent


Salary:
£18,000.00-£20,500.00 per year


Benefits:


  • Company events
  • Company pension
  • Gym membership

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (preferred)

Education:


  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Work Location:
One location


Reference ID:
Customer Service Representative
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