Private Patient Co-ordinator - Stourbridge, United Kingdom - Ramsay Health Care

Ramsay Health Care

Verified Company

Stourbridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Description

An exciting opportunity has arisen at West Midlands Hospital and Stourside Hospital for an enthusiastic and highly motivated individual with excellent communication skills to join our Private Patient Team.

You will be responsible for handling enquiries, booking outpatient appointments and following up patients' journey through to surgery. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients.

The successful applicant will liaise with self-pay and medically insured patients, local hospital teams, Consultants and Medical Secretaries to grow private patient admissions.

In addition to this, you will support the Private Patient Team by attending promotional events in line with our local and corporate business development strategies.

The working hours will be between Monday to Friday, 9am to 5pm and may include occasional evenings and weekends for promotional events.

Duties will include but are not limited to

Provide detailed information to patient enquiries whilst delivering excellent customer service
Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted
Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry

What you'll bring with you

A strong desire to provide high levels of customer service
An ability to manage own workload within a busy environment
Enthusiastic and empathetic character promoting positive attitude at work
Demonstrate strong time management and organisation administration skills

In return we offer

Competitive salary
25 days' annual leave pro rata
Contributory Pension Scheme
Private Healthcare
Life Assurance and other employee benefits
Ongoing training and development
Free parking

About Us

West Midlands Hospital is one of the West Midland's leading private hospitals set in 3.5 acres of pleasant grounds at Colman Hill, Halesowen, ten miles from Birmingham City Centre.

Operating since 1988 the hospital has 29 private bedrooms, all with en-suite facilities.

By investing in advanced medical technology, the hospital offers a wide range of treatments and services.

We have two theatres one with Lamina flow, and cover a wide range of surgical specialities; these include Orthopaedics, General surgery, Gynaecology, ENT, Ophthalmology, Cosmetic and urology.

We also have a separate endoscopy suite.

In September 2020, we opened a designated off-site ambulatory care unit with an operating theatre and two recovery bays, located less than 5 miles from the West Midlands hospital to enable us to offer more services to our patients.

This role is a key role in ensuring the success of multi-site theatre working.

Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience.

It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

"The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.

Committed to quality, equality and opportunity for all._

We care.

It's more than what we do, it's who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

"The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We encourage all Ramsay employees to participate in public health vaccination programmes including flu and Covid 19.