Booking Clerk/typist - Torquay, United Kingdom - Torbay and South Devon NHS Foundation Trust
Description
An opportunity has arisen to join the Trust's centralised outpatient appointments team, working 12 hours a week.
The Booking Clerk role in the Patient Access Centre can offer you variety and challenges, representing the Trust as first point of contact with our patients.
- Handling inbound calls
- Booking, cancelling and rearranging Outpatient appointments
- Making outbound calls
- Typing clinic letters & secretarial duties
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing clinic capacity
- Managing pending lists and wait times
- Processing new referrals from external and internal sources
- Managing theatre and secretary request spreadsheets
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times
The Patient Access Centre is made up of 7 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within the Torbay and South Devon Healthcare Foundation Trust.
The teams are compromised of booking clerks and receptionists, with each team having between 6-13 team members and mainly work out of a centralised booking office based at Torbay Hospital.
Full Vacancy details can be found on the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information from the role requirements or person specification
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