Floor Support Assistant - London, United Kingdom - Williams Lea

Williams Lea

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Floor Support Assistant

Salary:
£25,643 per annum plus company benefits

Location:
London, SE1 8NW

Start date:
July 2024

Contract:
Full Time, Fixed Term contract for 12 months

Shifts: 37.5 hours per week, Monday - Friday, 9am-5:30pm and 9:30am-6pm on rotation with 1 hour unpaid lunch break

Work model:
Fully onsite due to nature of role

Williams Lea seeks a Floor Support Assistant to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Floor Support Assistant will perform all floor support operations requested by a customer without direct supervision.

This includes, filing, archive/deeds management,, processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing and completing general administrative duties as required.

The Floor Support Assistant remains accountable for establishing and maintaining an ongoing service-based relationship with the client and customers and will be able to recognise and translate customer needs and expectations into a responsive service.

Key responsibilities

Delivering an exceptional electronic and hard copy file management service
Return or add documents to existing client files
Work with the practice management system to log and record documents
Handle and administer closed files as requested
Filing and file housekeeping
Understanding and processing of principle documents
Maintain all filing and work areas in a tidy and orderly manner
Collect file and documents from client areas and return files to shelves
Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area
Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
Follow all stock and consumable procedures, replenish copiers with all consumables
Prioritise jobs and run them to meet customer requirements and deadlines
Provide photocopying, scanning, and printing as per customer instructions
Collect and accurately input monthly forecast information
Collect and complete any information required for billing or client charge back data
Utilise appropriate paperwork
Ensure that job requests are tracked on system properly before beginning new request
Understand and comply with Floor support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
Binding final form documents
Extensive computer and data related tasks
Usage of internal and external portals/systems
Adding contacts to the clients database
Deal with any customer enquires in a prompt and efficient manner
Accept requests for Williams Lea work, notifying customers of estimated completion time as appropriate and in line with service level agreements
Communicate with customers on job or deadlines issues

Personal attributes

Excellent customer service skills, confident in liaising with Clients and strong communication skills
Strong attention to detail and a critical eye for accuracy, with a 'right first time' attitude
Ability to work under pressure within tight deadlines with flexible approach
Continual improvement mentality, open and receptive to feedback
Build and grow relationships with key Clients and service users
Provide high levels of customer service and end user communication at all times
Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
Liaise directly with the Team Leader regularly providing updates on workflow, deadlines and issues
Ensure seamless handovers between other team operators
Liaise with the Client and all departments in a professional and helpful manner
Follow all operational procedures as determined and authorised
Demonstrate the ability to work within a team environment
Undertake any required training and learn technology developments

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives.

As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays
Salary sacrifice schemes, retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycletowork scheme
Discounted gym memberships
Referral Scheme

You will also have the opportunity t