Service Administrator - Carlisle, United Kingdom - Ciceley Commercials Ltd

Ciceley Commercials Ltd
Ciceley Commercials Ltd
Verified Company
Carlisle, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job title:
Service Administrator


Location:
Carlisle


Hours:
Full Time


Salary:
Competitive


Take the next step in your career with Ciceley Commercials Ltd and work with the world's most recognised motor vehicle manufacturer.

Ciceley Commercials is looking for the right person to join their Mercedes-Benz Commercial Vehicle franchised business as a Service Administrator to join the service team at our Carlisle dealership.

We are looking for a hardworking and enthusiastic individual with previous experience in a similar automotive role. You must be prepared to go above and beyond for a customer in a quick paced environment.


The main duties will include:


  • Cost and invoice retail work & breakdowns
  • Input warranty and R&M claim details from job cards
  • Produce R&M and warranty invoices
  • Ensure all claims are transmitted successfully to R&M and warranty providers
  • Identify which parts are for return and disposal, and inform the relevant parts department of required action
  • Investigate any rejected claims and resubmit where relevant
  • Process Warranty/ R&M credit payments for work claimed
  • Work closely within the administration team

Essential Criteria

  • Previous administration experience
  • Excellent attention to detail
  • Ability to analyse and collate data in order to provide clear and comprehensible information
  • Strong desire to deliver exceptional customer service
  • Enthusiastic and dedicated approach to work
  • Professional manner
  • Hard working with a positive, cando attitude
  • Able to excel under pressure
  • Ability to selfmotivate
  • Organised work ethic
  • Strong attention to detail
  • Moderate computer skills
  • Numerate

Desirable Criteria

  • Knowledge of Kerridge / Autoline / Keyloop system
  • Previous Warranty / R&M claim experience
  • Previous commercial vehicle experience
  • Previous motor trade experience

About Ciceley Commercials Ltd
Ciceley Commercials Ltd is an award winning, Mercedes-Benz Commercial Vehicle Dealer with sites in Blackburn, Bolton, Carlisle and Dumfries. We are a family run business, established 50 years ago and currently employ over 240 people.


We offer:


  • 22 days holiday plus bank holiday
  • Additional days holiday following 5 years' service (max 3 days)
  • Flexible hours
  • Cycle to Work Scheme
  • Friendly team environment
  • Ongoing training
  • Industry leading stakeholder pension scheme
  • Awardwinning dealership that is always looking to grow and develop its people and business


Do you have a passion for delivering exceptional customer service? At Ciceley Commercials we strive to be the best in everything that we do, we believe that we have the best products and deliver the best customer service and we can only achieve this by having a team made up of the best people.

Do you have the right skills, experience and 'be the best' attitude to join our team?


This is a fantastic opportunity to work with a highly successful and award-winning Mercedes-Benz commercial vehicle dealership.

Benefits:


  • Company pension
  • Cycle to work scheme

Schedule:

  • Day shift

Work Location:
In person
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