Scheduler - Norfolk, United Kingdom - MMP Consultancy

MMP Consultancy
MMP Consultancy
Verified Company
Norfolk, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
MMP Consultancy are looking to recruit a Scheduler on a Temporary Basis for an excellent Contractor based in Norfolk.


Main responsibilities:

  • Maintain the effectiveness of the DRS (Opti-Time), Total and OHM's Systems in relation to our responsive repairs and voids maintenance service, thus providing a comprehensive 'one stop' support service to our residents/customers, operatives, contractors, external clients, and suppliers
  • Assist the Team Leader (Work Planners) to effectively lead, manage, develop, and motivate the operations team to ensure a highquality customerfocused service is provided
  • Continuously monitor and review performance delivery and make real time adjustments to work diaries to maximize the use of available resources, prioritizing directly employed resources
  • Establish and maintain effective, timely and ongoing communications with operatives to monitor the progress of work, and take appropriate action regarding appointment schedules to satisfy tenant requirements
  • In liaison with the Customer Services Co-Ordinator's manage necessary variations to schedules and appointments which arise due to unforeseen circumstances, emergent repair complications etc.
  • Be the first point of contact for sickness reporting of operatives and supervisors and to thereafter deal with all issues concerning the rescheduling of appointments
  • Helping the Team Leader (Work Planners) with workload planning, supplier, and subcontractor relationships, and the managing all enquiries and requests for our customer service provision
  • Assist with effective coordination between the Customer Services Team and the OutofHour's service with particular emphasis on meeting emergency needs.
  • Ensure the daily collation of data across all areas for the services provided by operations team
  • Support the Customer Services Manager to promote the repairs and maintenance services to customers, contractors, and suppliers, including to external clients
  • Receive property related enquiries, assess, and process such requests into job orders or inspection / survey visits in accordance with agreed procedures
  • Monitor repairs orders are being correctly entered into the appropriate IT system in accordance with set procedures and ensure that jobs are closed promptly on completion.

Skills and Qualifications:

  • Ability to work to your own initiative in a deadline driven environment
  • Capable of delivering an excellent customer service
  • Excellent communication skills, comfortable engaging with a range of internal and external parties
  • Good attention to detail, capable of producing accurate records and documentation
  • Able to build rapport quickly with customers and colleagues, building strong working relationships
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