Housekeeping Manager - London, United Kingdom - Atalian Servest

Atalian Servest

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Reference:
CL/NS/06-02/797/5

Job Title:
Housekeeping Manager

Site Address:
One Ropemaker Street | London

Postcode:
EC2Y 9AW - _Applicants must have the right to work in the UK_

Salary:
Competitive

Contract:
Permanent

Hours per week:
Monday,Tuesday,Wednesday,Thursday,Friday - 40 hours per week

Business Overview

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

With over 20,000 employees, our cleaning division works with virtually every sector in the UK and Ireland.

Specialising in enhanced hygiene services, janitorial/housekeeping, daily cleans, window cleaning and consumables, our experienced teams ensure ourclient's premises are kept at the highest presentation standards, while also ensuring the safety of building users.

Role Overview

We are currently recruiting for a Housekeeping Manager to join our passionate and driven Cleaning team based at our client's site.

Benefits

Access to Wagestream a financial wellbeing tool
Wide range of retail discounts
Discounted gym membership
Join our Cycle to Work scheme
Access to "CHROMA", our internal colleagueled diversity and inclusion community join a committee or take part in our events
Access to internal Mental Health First Aiders
Immediate access to "Opportunity" our internal Learning and Development platform
Required professional membership fees paid for
Win monthly Atalian Servest Superstar Awards

Key Responsibilities:

Motivate and manage the Housekeeping team to enable them to deliver results. Focus on the 'Freedom within a Framework' philosophy, whilst coaching and guiding the team to continually improve.
Regularly meetings (monthly or quarterly as needed) with all subcontracted services managers, walkaround to ensure quality control and Kpi's are in line with the agreed high standards.
To take ownership of client relationships and work closely with the executive teams to become trusted advisors, building strong foundations for continued company growth. Comply with all Company & Client policies and statutory regulations relating to Health& Safety, This will include your awareness of any specific hazards in your work place. Follow client/company guidelines with regards to the identification and reporting of health and safety hazards e.g., blocked/locked fire doors.
Order of all materials from nominated suppliers, process monthly payroll for all staff, generate and manage all aspects of finance within the agreed budgets set by line manager.
Attend weekly Citypoint management team meetings, take the lead and update minutes. Complete a Housekeeping monthly report and present to the client on a monthly basis, agree KPi's.
Overseeing the Compliance Manager and supporting agreed actions, ensuring your qualifications are in date and that you are appraised with all changes in legislation and SHEQ communications.
Daily walkarounds of external, front of house and back of house areas to ensure standards are maintained, Monthly audits of all areas and results/actions cascaded to Supervisors and subcontractors as required, Monthly meetings with all staff to ensurestandards are understood and met and discuss any upcoming events/requirements or any relevant topic.

About You:

Previous experience as a Cleaning Manager or Supervisor is essential.
Experience in staffing, rotas, training, and basic HR compliance.
Excellent customer service skills.
Able to work to deadlines and prioritise as well as being flexible with working hours and days.
Excellent attention to detail is required.
Contract operating within budget at or above anticipated gross profit levels.
Contract growth, variable sales and contract retention.
Satisfied clients and good customer feedback.
Fast and satisfactory resolution to problems/challenges with no reoccurrence.
Motivated, well trained and engaged Housekeeping team with clear succession planning.
Regular communication with executive team and demonstration of achieved agreed targets.

Qualifications & Experience

Competencies
IOSH Managing Safely

Good decision-maker and confident

Willingness to take responsibility

High levels of Customer Service experience

Professional attitude, good general awareness

Basic IT; Word, Excel, Outlook, Teams, PowerPoint

Excellent communication and organisation skills

Site based contract management at a senior level

Ability to multi-task

Budget control and enhanced P&L knowledge

People Orientated

How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

Diversity & Inclusion
We are an equal-opportunity employer and are proud of the diversity represented across our business.

In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.