Receptionist/clerical Assistant - Manchester, United Kingdom - The Christie NHS Foundation Trust

The Christie NHS Foundation Trust
The Christie NHS Foundation Trust
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Example shifts include 7am-3pm and 11am-7pm with occasional weekend work (approximately 2-3 per year).


The receptionist is an essential part of the clerical, admin and support team for the department and will include meeting and greeting patients on arrival to the department, answering telephone enquiries, creating, amending and out-coming appointments as well as management of the department reception areas.

This role includes a range of administrative duties, using Trust systems to record and maintain patient records. Good IT skills in addition to the willingness and commitment to learn multiple Trust IT systems are necessary.


Applicants should possess excellent communication skills as they will be supporting patients and carers of all ages, including a large number of paediatric patients and families travelling from all over the UK.

Applicants should have a strong team work ethic and be willing to interact with a range of professions.

As a novel service flexibility is essential to meet the needs of an evolving workload.

Therefore, the post holder will need to have a flexible attitude to work, with the ability to adapt when the service requires.

Current clinical hours of the service are covered by a range of shift patterns as described in the job description and are distributed evenly amongst the team.

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year.

We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services.

We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year.

Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.


The Christie PBT centre is the first of its kind to open in the UK, providing this novel treatment on behalf of NHS England the centre treats patients from across the UK attracting like-minded professionals to a range of professions.

This is an interesting role with ample opportunities for personal and professional development as such further development opportunities will be offered to applicants and a range of training schemes are available within the Trust.


DUTIES AND RESPONSIBILITIES
Communication Skills

Meet and greet patients attending the Proton Beam Therapy Centre

Using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance

Exchange information with patients and staff, both verbally and in written format

Communicate information between departments internally and external

Knowledge, training and experience

Access patients' demographic details on relevant clinical systems and amend as necessary

Enter patient details onto the relevant clinical systems

Provide comprehensive advice to patients/relatives regarding appointments

Track patient case notes in relevant clinical systems

Deal with queries from patients and other service users, for example GP's, hospital staff, social services, voluntary organisations and Trust management

Liaise with other members of staff regarding case notes and patient visits

Resolves issues arising in own role, such as cancellation of patient appointments

Uses own initiative to liaise with clinical staff where necessary regarding patient queries

Use patient information systems to assist patients and staff

Work in Medway system, requiring standard keyboard skills

Use of office equipment including PCs, fax machine, and phones

Maintain patient confidentiality at all times

Follow all relevant policies and legislation

Post holder is expected to follow all relevant protocols, and standard practice

Work collaboratively with colleagues to ensure policies are adhered to

Undertakes surveys/audits as necessary to own work.

Planning and Organisation

Use own initiative to solve problems referring to manager as necessary

Books patient transport where applicable and deals with transport queries

Booking and scheduling of physiotherapy and complimentary therapy and support services on site

Plan and organise own time and workload activity with prioritisation

Record all data in an accurate and timely manner

The post holder will be expected undergo relevant training and to take an active role in own personal development

The need for flexibility in this role is paramount as the post holder may
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