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Digital Channel Manager - Warwick, England, United Kingdom - BAXI

Description
We make the energy transition a reality.
Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. Our UK & Ireland business has led engineering breakthroughs and successfully adapted to be a leader in our industry for over 150 years.
About the Role
As a Digital Channel Manager, you will be responsible for managing, improving, and delivering digital projects that enhance customer experience. You will support the development and optimisation of digital tools, web applications, and online platforms, ensuring they align with customer needs and business objectives.
Key Responsibilities:
• Lead the development, management, and improvement of digital platforms, ensuring an optimal user experience (UX).
• Provide end-to-end project management for new digital tools and web applications, ensuring timely and cost-effective delivery.
• Work closely with stakeholders to scope project requirements, prepare business cases, and ensure all initiatives align with customer insights and business value.
• Identify, prioritise, and document enhancements to digital platforms, maintaining a structured backlog in line with the digital roadmap.
• Develop and monitor detailed project plans, ensuring milestones are met within scope, time, and budget constraints.
Requirements:
• Proven experience in digital marketing, project management, or website management.
• Strong knowledge of UX principles, website development, and digital tools.
• Experience with Google Analytics, SEO, and digital performance tracking.
• Ability to manage multiple projects, prioritise workflow, and meet deadlines.
• Excellent stakeholder management and collaboration skills.
• Strong analytical and problem-solving abilities, with a data-driven mindset.
• Familiarity with CRM systems, marketing automation, and customer journey mapping.
About us:
We are a heritage manufacturer that provides heating solutions to customers all over the UK. We welcome diversity and believe that every individual brings unique perspectives and skills that contribute to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work.
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