Customer Operations Assistant - Scarborough, United Kingdom - National Legal Service

National Legal Service

Verified Company

Scarborough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

National Legal Service is one of the UK's fastest growing legal aid law firms in the UK specialising in Family and Care law in particular Domestic Violence and Domestic Abuse cases.

We are a well-respected and dynamic law firm dedicated to providing exceptional legal services to our clients and promoting a positive and supportive work environment for our employees.

We are now looking for an Operations Assistant to join our busy team to help assist clients with their enquires.

You will be reasonable for attending to enquiries and clients within our Family department being the initial point of contact for new enquiries, you will also be responsible for all aspects of the firms new client compliance set up.

Some of your duties will include:

Monitor new leads
Opening new leads on our case management system
Assist Operations Manager with allocating cases
Contacting new leads, investigate client requirements including means and merit testing
Allocating suitable cases to appropriate team

For this position, you will have strong communication skills both written and verbal, excellent attention to detail and have a practical and clam approach to problem solving.

In return, we will offer you:
Hybrid working

22 days holiday + bank holidays

Pension

Life Assurance
Continued training and development