Human Resources Business Partner - Belfast, United Kingdom - Firstsource Solutions Limited

Description

Location:
Northern Ireland

• Hybrid with travel required across NI (Derry and Belfast).

Role Title:
Human Resources & Engagement Business Partner


Contract Type:
Full time (40 hours) and Permanent


Job Purpose:

• Work closely with the HR Director and operate as an integral member of the Senior Management Team, ensuing HR and employee engagement remains a key stakeholder in business decision making and planning.
• Along with HR Director, develop, implement, and lead the HR Strategy, providing solutions in support of overall business plans to improve performance.
• Leadership of the Local / LOB HR team and responsible for the provision of high quality strategic and operational HR support.
• Collaborate with business to fully understand the key business issues, objectives, and associated people requirements for current and future business challenges, provide solutions in support of improving business performance in people strategies.

Key Accountabilities:

- Ø Work with the senior management team to build a high-performance culture and coach managers on strategies for nurturing their talent, development of their people and tackling team and individual performance issues.
- Ø Co-lead and deliver external benchmarking exercises ensuring participation in employee engagement surveys. Working closely with key stakeholders across different functional teams and employee levels as well as the third-party survey provider.
- Ø Provide advice, guidance, insight and expertise on employee engagement policies and practices. Ensure HR teams can provide engaging interventions and solutions to meet the organisations people strategy & value claims.
- Ø Where necessary, work in partnership on projects to aid continuous improvement and implement improvement programmes (e.g., changes to working practices, organization changes etc.).
- Ø Working with HR Director, design, lead and implement relevant strategic HR projects, policies, and processes as per business objectives and the HR/People Strategy.
- Ø Communication of HR/People Strategy and updates on associated projects to engage and influence relevant stakeholders (e.g. HR/Senior Management/Board/Employee Forum).
- Ø Attend and proactively contribute to HR and Business meetings to enhance the effectiveness of our organization, ensuring HR as a key stakeholder. Provide creative solutions and make recommendations on a range of issues for the senior management team (not just HR related issues).
- Ø Identify and manage HR risks, including complex employee relation issues, putting in place robust solutions which consider risk factors and possible outcomes, and using the centralised ER Team as needed.
- Ø Provide, monitor and analyse key People metrics/reports, highlighting and providing recommendations/solutions for areas of concern, including preparation of Board reports for HR Director.
- Ø Along with HR Operational Team and HR Director, ensure all policies, procedures and processes relating to HR and people are fit for purpose and adhere to legislation.
- Ø Keep up to date with employment legislation and HR best practice by attending employment law updates and networking.
- Ø Design and delivery of HR related training (and guidelines) for managers to ensure that they are equipped with the right tools to manage teams effectively and within the realms of employment law.
- Ø To support with the delivery of both facilitated team meetings for the relevant business area, and development workshops across general areas of leadership and HR.
- Ø Lead and develop the HR team, providing effective coaching/supervision as required, ensuring a first-class HR service is provided, delivering to high standards with both a customer and business focus.
- Ø Collaborate with local HR functions (Learning and Development, Health and Safety, Pay and Benefits) and Corporate HR colleagues in Shared Service Centre and Centre's of Excellence.
- Ø Oversee HR team involvement of internal employee relations issues, grievances, disciplinary, redundancies, changes to terms and conditions, collective consultation etc.
- Ø Ensure confidentiality of all information pertaining to employees
- Ø Establish and maintain effective communications with all levels of staff within the Company.


Experience and Skills
- Ø 3-5 years' experience in an HR Generalist role to include management experience and level 5 CIPD and above.
- Ø Coaching qualification (or willingness to work towards)
- Ø Significant generalist experience within a similar role with expertise across all aspects of HR at a senior level.
- Ø Proven business partner capabilities, providing guidance, coaching and support.
- Ø Providing expert advice up to and including Director level.
- Ø Experience of handling complex ER Issues
- Ø Experience of HR Strategy, designing and initiatives that are aligned to business objectives
- Ø Understanding of Engagement Surveys in the development of high performing organis