1st Line Support Technician - Romford, United Kingdom - Pure Resourcing Solutions

Pure Resourcing Solutions
Pure Resourcing Solutions
Verified Company
Romford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

We are pleased to be working with a multi award winning business based in Romford, Essex which are going through a growth period and looking to recruit a 1st Line Support Technician to their team.


What is the job?:


  • Diagnosing, troubleshooting and resolving software and workstation hardware issues
  • Interact with internal clients on all levels to help resolve IT related issues and provide answers in a timely manner
  • Deskside Support, setting up new desktop machines and relocating existing users around the group
  • Escalate calls to internal and external support providers where necessary
  • Log all service actions and incidents via ticketing system

What do you need?:


  • Prior experience within a similar role
  • Strong problem solving and organisational skills
  • Maintain strong communication and interpersonal skills, both over the phone and in person
  • An eagerness to learn and develop new skills
  • Ability to be flexible to work with a wide variety of technology and end user skill level

Experience using:


  • User administration via Office 365, AzureAD and Active Directory
  • Exchange/Outlook Online administration


This is an excellent opportunity for an experienced 1st line IT technician with well rounded windows skills to join a staff centric business.

You will be joininga well-established, passionate, friendly IT department that will help you build your IT careerwithin a strong, supportive team.

If you'd like more information on this position then please reach out to Ryan at Pure for more information.
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