Administrative Executive - Chorley, United Kingdom - Parkingeye Limited

Parkingeye Limited
Parkingeye Limited
Verified Company
Chorley, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

As an Admin Executive for the Retail Team you will work both independently and within a small team environment with another Account Executive, Account Manager and Key Account Manager under the management of the Client Services Manager.


Parkingeye is an advanced provider of a wide range of parking solutions to support businesses whilst working ethically with our motorists.

We offer smart, flexible and integrated carpark management solutions to help increase parking revenue, reduce car park abuse and improve customer satisfaction.

We are looking for an Account Manager to join our team.

  • Salary of £21,200
  • 23 days holiday which increases with service, plus Bank Holidays
  • Pension Scheme
  • Life Assurance and Cashback scheme for medical costs
  • Employee Assistance Programme.
  • Health and wellbeing focus including Mental Health First Aiders and Health and Wellbeing Champions
  • Discounted Gym Memberships and lots of other free benefits.
  • Dress down days in the Office and Company funded events.
  • Free onsite parking
  • Plans to move towards a hybrid model in the upcoming month (23 days in the Chorley offices)


There will be a requirement to perform administrative tasks to ensure the smooth implementation of new car park management schemes as well as ongoing maintenance of existing systems to guarantee the delivery of a positive customer experience at all times for our largest Retail Clients (Aldi, Asda and Lidl).

You will need to build strong relationships with clients, colleagues in other departments and within your team.


KEY DUTIES

  • Complete administrative tasks in connection with site surveys, installs, signage, post installation changes, the setup of sites pre and post go live on the backend system.
  • Assist with innovative ideas and products Parkingeye are offering these clients and input feedback from your experience with the clients on a daily level.
  • Attend client meetings on site if required with or without the Key Account Manager or Account Manager depending on what is required.
  • Manage the expectations of clients; when disruptions/issues occur during the service delivery process, it is imperative to work quickly with internal department and the client to resolve the situation within the set SLAs.
  • Prepare and analyse reports for both senior management and clients.
  • Successfully launch a new site with a client by ensuring the staff on site are trained on how to use the system, comms have been issued etc.
  • Handle escalated client queries over permits, appeals, refunds by liaising with the relevant internal department.
  • Help to achieve team Account Management targets as set by the Management Team within the agreed time scale.
  • Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team relationships exist.
  • Ensure that the Retail Team is kept informed of any developments relevant to the accounts you are supporting them on.
  • Travel and stay away overnight to attend client visits when/if required.
  • Adhoc administrative duties required by the Key Account Manager/ Account Manager in order to achieve a smooth and successful client experience characterised by excellent customer service.

FORMAL QUALIFICATIONS & EXPERIENCE REQUIRED

Strong computer and English language skills

  • Experience in an administration support role
  • Experience of delivering excellent customer service in a client facing role
  • Proven capacity to work under pressure as customer requests can often occur in an unpredictable manner

PERSONAL ATTRIBUTES

  • Excellent Organisational, prioritisation and communication skills
  • Solutions oriented with good problemsolving skills
  • Confidence in dealing with all levels of personnel both externally and internally
  • Willingness to assume responsibilities and take ownership of tasks
  • Ability to multitask
  • Attention to detail
  • Strong communication skills and excellent manners are essential
  • Professional approach and results driven with great attention to detail
  • Ability to build rapport and confidence over the telephone
  • Aptitude to work both independently and as part of a team
  • Excellent timemanagement and multitasking/prioritising skills
  • Selfmotivated, proactive and shows initiative
  • A hands on, flexible approach
  • Ability to work towards strict deadlines
  • Friendly and personable who strives to be part of the company and demonstrate our values
  • The aptitude and desire to learn new technical concepts and technologies
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