Service Lead Supervisor - Epsom, United Kingdom - Riverside Consultancy

Riverside Consultancy

Verified Company

Epsom, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Advert

A rare and exciting opportunity has been created at Mercedes-Benz of Epsom for an experienced Service Lead Supervisor.

The Company

Mercedes-Benz of Epsom forms part of the Sandown Motor Group and has over 30 years of experience, selling and servicing Mercedes-Benz cars.

A privately owned group the Sandown name has an immensely proud heritage with Mercedes-Benz and means that they are experts in this iconic brand, their simple goal is to deliver the most outstanding service from each of their sites in Guildford, Basingstoke, Poole, Dorchester, Salisbury, Newbury, Epsom, Farnborough and Hindhead.

The Role

Key Responsibilities

Managing the repair of vehicles in a timely manner and to brand standards
Responsible for multichannel communications with customer in progress
Effective use of Autoline system and standards
Full administrative support to all areas of the Aftersales Department.
Ensure that the Service Check In and handover process for all visiting customers is followed.
Manage liaison between workshop and service reception on customer vehicle progress.
Resolve customer issues in line with MBUK standard and customer expectations.
Manage and check quality of all invoicing to minimise warranty and external debt risk.
Deal with all Credit Control department queries in an efficient manner and taking steps to correct further errors.
Full WIP controls
Cash Debt Controls
Ensure that all internal and external customers receive excellent levels of customer service.
Identify any difficulties a customer may experience within any department and resolve these alongside the other departments within the team.
Assist the Aftersales Manager with the management and recruitment of the service team to deliver a firstclass customer experience.
Identify team members individual training and development needs.
To support Aftersales Manager in additional duties and deputise as required.

About You

Skills Required:

Demonstrable motor trade assistant service manager/service advisor/aftersales administration/workshop control experience.
Experience in working as part of a team.
Evidence of delivering against manufacturer Customer Satisfaction Indicator targets.
Excellent verbal and nonverbal communicator.
Full driving licence.

On Offer

Salary on offer:
£40,000 with OTE of £55,000 per annum depending on experience.

Hours of work:
Monday - Friday 08:00 - 18:00 with one-hour unpaid break - Total 45 Hours

1 x 18.30 finish a week - early finish given back in return, Saturday working on a rota basis - 08:00 - 14:00 as extra hours.

Our Process
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