Customer Service Administrator - Chepstow, United Kingdom - Hawk 3 Talent Solutions

Hawk 3 Talent Solutions
Hawk 3 Talent Solutions
Verified Company
Chepstow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Administrator

Chepstow Monmouthshire

£25,000 per annum
Permanent role working 39.5hrs per week - hybrid option available

Hawk 3 Talent Solutions are looking for an experienced Customer Service Administrator to join a forward thinking company based in Chepstow, Monmouthshire


The Role


Reporting directly into the Customer Service Manager, Using Sage software to ensure customer orders are taken and processed in accordance with company standards and in a timely & accurate manner.

Liaising with the Operations team to ensure the best customer outcomes are achieved.


To work independently and as part of a team to ensure a high standard of customer service is delivered at all times.


Duties

  • To represent the company in a professional, enthusiastic and positive manner
  • To establish customer needs, whilst ensuring customers adhere to companies terms and conditions
  • To process a high volume of customer interaction, whilst maintaining an excellent attention to detail
  • Respond to all customer queries in a timely manner
  • Liaise with and assist internal staff where required, promptly and in a professional manner.
  • Attendance of meetings, training programmes, etc. as directed by management
  • To contribute and continually access our service offering both internally and externally by the continuous improvement channels

Knowledge & Experience

  • Proven experience in delivering excellent customer service
  • Previous experience in high volumes of data inputting (experience using Sage would be an advantage)
  • Previous experience of working in a fastgrowing company
  • Previous experience of building and maintaining relationships with customers
  • Excellent level of IT literacy
  • Enthusiastic with an excellent telephone manner
  • Ability to build constructive working relationships with colleagues.
  • Strong communicator with excellent organisational and time management skills
  • Ability to think clearly, analyse data and present accurately.
  • Ability to work flexibly and proactively
  • Committed and reliable

Benefits

  • Hybrid working pattern available, (after initial training period)
  • 30 Days holiday (including Bank Holidays)
  • Monday to Friday working pattern
  • Free onsite car parking
  • Company pension scheme
  • Employee support programme
  • Noncontractual company bonus (eligibility applies)
  • Employee events, discounts at high street retailers and much more
Hawk 3 Talent Solutions are operating as an employment agency on behalf of its client

  • Please note_
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