Service Desk Analyst - Blofield, United Kingdom - Certas Energy

Certas Energy

Verified Company

Blofield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We are looking for a Service Desk Analyst to join our team based in Norwich.

This is an office based role 9am to 5pm Mon to Friday although where required the need to support the Service Manger with the provision of out of hours activities such as serverupdates, customer software support and software release support for customers maybe required.

The purpose of the Service Desk Analyst (SDA) is to provide excellent customer service to both internal and external SNAP customers.

Interested? As a Service Desk Analyst at Certas Energy you will receive:

Competitive salary
Quarterly Bonus
Brand discounts through Certas group scheme
20 Days holiday (excluding bank holidays)
Buy, Sell, Carry Holiday scheme
Life assurance scheme
Pension scheme

What we are looking for

Triage of incidents for prioritisation based on safety, financial and reputational implications
Ensure development team are aware of issues in a timely fashion and work with them to resource and resolve
Maintain and achieve agreed service availability
Maintain and achieve incident and problem management to agreed SLAs
Implement ITIL based best practice
Communicate major incidents to internal and external stakeholders as appropriate
Ensure all service tickets are closed down with appropriate resolution notes in place
Monitor and reporting on Windows updates
Ensure software licensing is in place
Report open, honest and visibly, team performance
Configuration management
Process improvement
Preparation of evidence and materials for group IT audit
Business process support for internal users including invoicing and fuel card processing (critical functions)
Build a trusting relationship with both Internal and External customers

Company Information
Certas Energy is the leading independent distributor of fuels and lubricants in the UK.

With a national network of over 130 depots, over 900 tankers, more than 800 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keepour business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.