Global Finex Healthcare Senior Associate - London, United Kingdom - Willis Towers Watson

Willis Towers Watson
Willis Towers Watson
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
The Role


Responsible for a portfolio of global healthcare clients and prospects with accountability for retention of clients and new business development and providing 'end to end' service.

Will manage and develop client and WTW relationships and grow portfolio within the business unit and will be responsible for targeting and converting prospects.

Client Relationship Management

  • Understand the clients' business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
  • Establish and maintain active relationships with our clients and retail WTW offices
  • Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
  • Liaise with clients and build strong relationships
  • Determine appropriate solutions, structure, price and placement strategies that meet the clients' needs and deliver profitable business for a range of clients
  • Grow existing portfolio by identifying new new, and/or existing opportunities
Business Development

  • Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients in conjunction with our retail offices
  • Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining CRM database in order to create and convert sales opportunities. This again is to be undertaken in conjunction with our retail offices
  • Respond quickly and accurately to new business introductions
  • Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
  • Develop and maintain knowledge of relevant products and services offered by WTW
  • Networking internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).
Placement Management

  • Work closely and maintain working relationships with key market contacts as required
  • Ensure transparency of agency and other commitments made to carriers and clients
  • Manage compliant processing of contracts as per FCA and contract certainty requirements
  • Assist with loading of data into the relevant WTW Systems
  • Check policies, market presentations and client documentation as appropriate
  • Assist with and design programme and pricing structures to best meet the client's needs based on knowledge of the client, the insurance market and industry sector proposition
  • Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business
Operational and Service Delivery

  • Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
  • Support the BU in accurate budgeting, forecasting and tracking of revenue
  • Deliver high levels of client service in line with standard operating procedures
  • Manage client pricing to ensure each client meets agreed target profitability levels
  • Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
  • Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
  • Development of service plans that define the engagement and timing of engagement with the client
  • Manage KPIs/SLAs to ensure targets are met
  • Ensure adherence to Group policies, procedures and all regulatory requirements
  • Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place
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