Global Finex Healthcare Senior Associate - London, United Kingdom - Willis Towers Watson

Willis Towers Watson

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Role

Responsible for a portfolio of global healthcare clients and prospects with accountability for retention of clients and new business development and providing 'end to end' service.

Will manage and develop client and WTW relationships and grow portfolio within the business unit and will be responsible for targeting and converting prospects.

Client Relationship Management

Understand the clients' business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
Establish and maintain active relationships with our clients and retail WTW offices
Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
Liaise with clients and build strong relationships
Determine appropriate solutions, structure, price and placement strategies that meet the clients' needs and deliver profitable business for a range of clients
Grow existing portfolio by identifying new new, and/or existing opportunities

Business Development

Responsibility for supporting the drive of the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients in conjunction with our retail offices
Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining CRM database in order to create and convert sales opportunities. This again is to be undertaken in conjunction with our retail offices
Respond quickly and accurately to new business introductions
Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities
Develop and maintain knowledge of relevant products and services offered by WTW
Networking internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).

Placement Management

Work closely and maintain working relationships with key market contacts as required
Ensure transparency of agency and other commitments made to carriers and clients
Manage compliant processing of contracts as per FCA and contract certainty requirements
Assist with loading of data into the relevant WTW Systems
Check policies, market presentations and client documentation as appropriate
Assist with and design programme and pricing structures to best meet the client's needs based on knowledge of the client, the insurance market and industry sector proposition
Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business

Operational and Service Delivery

Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
Support the BU in accurate budgeting, forecasting and tracking of revenue
Deliver high levels of client service in line with standard operating procedures
Manage client pricing to ensure each client meets agreed target profitability levels
Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates
Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
Development of service plans that define the engagement and timing of engagement with the client
Manage KPIs/SLAs to ensure targets are met
Ensure adherence to Group policies, procedures and all regulatory requirements
Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place