Student Systems and Data Officer - Stirling, United Kingdom - University of Stirling

University of Stirling

Verified Company

Stirling, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Post Details
Full time
Open ended

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The Post

The Student Systems and Data Officer - Curriculum post is part of Academic Registry and sits within the Student Systems and Data area of the team which is responsible for ongoing maintenance and continued enhancement of the University's student and curriculum systems and the management of statutory data sharing and reporting, including student returns to HESA.

The post contributes across the activity of the Student Systems and Data area but takes a key role in supporting the curriculum systems infrastructure and its integration, development and enhancement including touch points with the student and applicant management system, to ensure effective operation in line with specified policy and procedure, data quality, and ongoing enhancement.

The post has a core focus on the holistic support of the student and curriculum systems infrastructure, the work being undertaken to manage and develop data quality and presentation within the student and curriculum systems, and the ongoing development of integrations from the curriculum system and the testing of these integrations.

Working within the team on system maintenance and enhancements and in monitoring and maintaining the quality of data in the systems and for ensuring that our systems and data comply with statutory, data retention and governance policies requires the post holder to continually develop an expert knowledge of the student systems managed by the team, how they support the associated business processes and how they integrate to other University systems.

The post holder also contributes to the achievement of Academic Registry objectives, and the team's ongoing collaboration with the University's Faculties and Professional Services Directorates to achieve institutional objectives.

Description of Duties

Support the University's Curriculum Management System in terms of system administration and enhancement, data quality management, data reporting dashboards and user support
Undertake systematic and data integrity testing to identify gaps in the integrations between systems and escalating such gaps or where necessary, managing the update of the data in systems as required
Work collaboratively with colleagues in Academic Registry, Faculties and other professional service areas that contribute to the University's curriculum development and management, to facilitate support and data integrity of curriculum information in the systems infrastructure
Provide enduser systems support and troubleshooting including by contributing to managing the student systems support mailboxes and service desk resolution within service level agreements
Manage requests for the set up and removal of user permissions across systems to ensure users have the appropriate level of access created
Provide day to day support and training to users of the student management systems and independently respond to daytoday user support needs
Manage and coordinate the delivery of services in relation to the syllabus and verification request processes with other team members within agreed timescales and in accordance with University policy and regulation
Assist with the preparation of annual admissions cycle programme entry points and course structures within the student and applicant management system
Contribute to the ongoing development of business processes, procedures and working practices within the team to support continuous improvement and optimum efficiency
Carry out regular checks on data integrity and infrastructure, under mínimal supervision, to ensure data held across a number of interconnected systems is maintained to a consistently high quality level, working with key professional service colleagues to rectify any problems or to target appropriate user training and support
Support the maintenance and update of the Academic Registry SharePoint site, in line with the agreed structure and change management approach
Maintain a clear understanding of regulatory compliance frameworks and policies across the student journey within the University, the policies and procedures that underpin this, and the role of Academic Registry in the delivery of an excellent student experience
Assist in the import of bulk data to the student management system using prepared data sources
Act as a consistently professional and solutionfocused ambassador for Academic Registry as a whole
Contribute to planning and development, and contribute to a culture of continuous improvement within the Academic Registry team
Undertake any other duties as appropriate to the nature and grade of the post, and as may be required, as directed by the Curriculum Systems Manager, or Head of Student Systems and Data, or Academic Registrar

**Essential Crite