Planning Assistant - West Midlands, United Kingdom - West Midlands Police

West Midlands Police

Verified Company

West Midlands, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Planning Assitant

Type:
Police Staff - Grade 3

Salary:
£22,677 - £23,835

Employee Type:
Permanent

Closing Date:
Wednesday 19th July 2023
An opportunity has arisen for a Planning Assistant in the Learning Support Team based at Tally Ho.

The purpose of the role is to administer and monitor training courses for LPUs and Departments, ensuring all courses are fully enrolled to and staff are abstracted on the Duty Management system whilst ensuring all other relevant IT systems are updated as appropriate.

Main Purpose of the Role:

You will provide support to our customer service function, by dealing with enquiries on behalf of Learning and Development, working as part of a team contributing positively and constructively to the achievement of team and organisational objectives.

Key Responsibilities:

Create events using relevant computer systems to facilitate necessary learning.
To process course enrolments and update abstractions on the duty management system.
To assist audits to ensure high standards of customer service.
Ensure records are maintained and relevant systems are updated.

Knowledge & Experience

Essential:

Must be computer literate
Excellent IT skills in Windowsbased operations including: Word, Excel and Outlook.
Ability to use searching tools.
Collate and update data.
Excellent communication skills including verbal and written
Excellent interpersonal and organisational skills
Ability to prioritise work load and work to tight deadlines
Ability to develop effective working relationships

Desirable:

Customer service experience
Previous experience of working with data
Ability to use relevant areas of:

LDP (Learning and Development Plan)
Blackboard
CX Portal
MyTime

Vetting

Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical (Non-Operational)

Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and if required a fitness test.

Location
The role will be based at Tally-Ho Police Training College, Edgbaston, Birmingham.

Hours of work
Core hours of work are Monday to Friday 0800 x 1600, however we do have a flexible working scheme.

**"Diversity and

Inclusion Vision:
Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"