Collections Executive - Staines-upon-Thames, United Kingdom - Novuna

Novuna
Novuna
Verified Company
Staines-upon-Thames, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Do you have an interest in supporting customers who are facing into financial challenges? Do you take pride in your customer service skills? Have experience of working within Financial Services?

If your answer is 'yes' to all of these, keep reading.


Want to know a little about us?
At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions.

Our business customers are incredibly diverse, and our commitment to sustainability means we have a special interest in supporting companies that are building a better tomorrow.

We're proud to be a
Top 50 Inclusive employer, and we're number 11 in
Glassdoor's Top 50 Employer list.


What does the role involve?


As an important member of our Collections team, you'll be responsible for identifying and recording customer vulnerability by way of payment arrears at the earliest stage.

You'll record the issues accurately and speak with our customers to provide fair solutions for their repayments which support our values and those of the FCA through treating customers fairly.


Some of your key duties will include:

  • Negotiating and delivering appropriate customer solutions; for example payments arrangements, forbearance, novation, rescheduling and contacting customer to collect overdue payments
  • Ensure all arrears are collected in line with forecast numbers
  • Actively identify vulnerable customers and focus on delivering a fair outcome
  • Working to, and adhering to corporate governance and processes

What are we looking for?


You'll have great communication skills, particularly on the telephone and have experience in negotiating fair outcomes in a Customer Service based environment.


Also, we're looking for the following:

  • Ability to work collaboratively with your colleagues
  • Customer based experience in the Financial sector is preferred
  • Able to prioritise your own workload and work on your own initiative
  • Ability to deal with customers sensitively and with empathy

What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a
chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

  • Flexible hybrid working (2/3 days per week in our Staines office)
  • Annual bonus scheme of up to 15% of salary
  • 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
  • Up to 10% employer pension contribution
  • Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?
Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

**#LI-Hybrid
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