Senior Customer Success Enablement Specialist, Emea - London, United Kingdom - Klaviyo

Klaviyo

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

How You'll Make a Difference

What you will do:

Partner with CS & Support leaders in EMEA to align Enablement initiatives with the company's highlevel goals, and ensure regional consistency between our US and UK CS & Support teams.
Partner with CS & Support onboarding program project managers to identify improvements, and mastermind strategy for delivery and scaling in the UK and globally.
Contribute to filling CS & Support skill gaps including, but not limited to, competitive analysis/intel, product training with specific positioning for EMEA, the marketing ecosystem, soft skills, process changes, and marketing strategies.
Design resources ranging from ondemand learning materials to skill development workshops.

Strategize how 360-Learning, Klaviyo's Learning Management System (LMS), and other software can best be utilized to improve learning outcomes.

Partner with crossfunctional teams to develop cohesive, valuable resources and training, and ensure unified communications between US and UK CS & Support teams.
Develop success measures and collect quantitative and qualitative data to evaluate the effectiveness of training, resources, and programs.
Share enablement data and insights through written status, ongoing reporting, and summary presentations to your manager and CS & Support leaders.

Who you are:

1+ years of experience in a similar Enablement, Customer Success, or Support role
Significant experience of working in customer facing roles and/or with customer facing teams
A radical collaborator who includes a diverse, crossfunctional group of people in project plans
An executor at your core who can move quickly to produce worldclass learning content

Passionate about solving problems and being resourceful in a fast-paced environment

Passionate for helping others to learn, develop, and succeed in their roles
Forward thinking to ensure content and programs created remain impactful as Klaviyo grows
Excellent project management skills with comprehensive plans for all projects
Excellent interpersonal skills including written and verbal communication skills for all levels, individual contributors to leadership
Able to organize your workload to accommodate evolving priorities
Full authorisation to work in the UK without any restrictions

Klaviyo in EMEA

London was our first non-US location for Klaviyo, opening up in 2019 and growing since then to a large team of people with teams across Sales, Customer Success, Marketing, Services, Partnerships, IT and HR.

Collectively in EMEA we are contributing a significant part of Klaviyo's overall global success, growth to date and opportunity that lies ahead.

The good news is that we are still at a stage where everyone coming into the business has the opportunity to make a real tangible impact that you will be able to see and feel.

We are proud of everything we have built here in EMEA, a vibrant diverse team embracing hybrid working in line with the way the world of work has changed.

When Klaviyos do travel to the office you'll be able to use your monthly commuter allowance if you need it.

Once here you'll be able to enjoy the comforts of an incredible environment with all the perks we love and you'd expect such as, free snacks / drinks, a peloton studio and a roof terrace overlooking the city to rival anything you'd find in London as well as regular team celebrations and company lunches.

As part of the Klaviyo team you will be looked after with some great benefits locally in EMEA including equity for all, private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance (£2.5k), 22 weeks full pay primary care giver leave (16 week secondary) and free books (yes, any books) to name a few.

Get to Know Klaviyo

If you are a Colorado or New York City resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be _submitted here_. Additional information regarding benefits can be found _here_._
Klaviyo is committed to diversity and to a policy of equal employment opportunity and nondiscrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law._