Customer Service Controller - Basingstoke, United Kingdom - Pod Talent

Pod Talent

Verified Company

Basingstoke, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Pod Talent are excited to be working with a global drinks business, supporting them in a Customer Service Controller role based in Basingstoke.

In this role, you will become the face of the business and collaborate closely with customers to solve any issuesalong the way and take control of the end-to-end process from order placement to delivery.

This is a great opportunity for someone who is not scared of being the meeting point between hauliers, customers and colleagues, in a dynamic environment.

In this role, you will gain great exposure to the FMCG industry and will have good chances of progressionand development of your career.

What you will do:

Process orders and data being sure that are properly updated into the system;
Being the first point of contact between customers, drivers and internal stakeholders;
Prioritise orders giving clear instructions to the hauliers;
Update customers and clients with the correct ETA while solving any issues along the way.

To be successful in this role:

You should have at least 2 or 3 years of experience in customer service and order processing roles;
You should have a Problemsolving and cando mindset, and be happy with taking initiative and responsibility for your job;
You should be a great relationshipbuilder with great communication skills and a good eye for details.
Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, InventoryManagement, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies._