Junior Events Consultant - Hinckley, United Kingdom - Conference Care

Conference Care

Verified Company

Hinckley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Requirements:

Hospitality Experience (Desirable)

Purpose

Manage all MICE/Reservation enquiries adhoc or contractual in a professional and efficient manner
Maximise your own profitability
Manage the clients' expectations and help nurture and develop longstanding client relationships
Support and help to deliver department objectives
Liaise with all external suppliers and internal colleagues in a professional and positive manner

How

Understand and deliver SLAs & KPIs whether these are Conference Cares or client specific
Ensure that all forms of communication with the client are professional and courteous
Have a good working knowledge of the IT deployed within the business that aids event bookings, accommodation and suppliers.
Highlight to your Team Manager/Senior Management if you become aware that a client relationship may be in jeopardy
Understand the requirements and objectives of each enquiry you handle
Increasing commission percentage as per targets
Increasing enquiry conversions as per targets
Delivering on the agreed enquiry objectives
Upselling other Conference Care services and third party suppliers as per targets
Highlight to your Team Manager/ Senior Management if you are aware there are difficulties converting and enquiry examples, booking direct, competing against a competitor etc.
Ensure communication is polite & courteous and in the format the client expects
Enquiries are handle according to the SLAs & KPIs
Regular communication with the sales team concerning client interaction both positive and negative
Act in the best interests of the client and Conference Care at all times
Understand, engage and embrace the department objectives
Make departmental recommendations focused on efficiency, improved service
Take ownership of your objectives and deliver
Ensure communication with suppliers & internal colleagues is polite, respectful, courteous and in a manner that you would expect in return.
Engage with all venue/group presentation
To represent Conference Care in a professional manner at all times including site visits, fam trips, office visits and agent rate accommodation bookings
Help work colleagues that are needing additional support and help
Minimum of 75 venue visits per year

This role will be best suited to someone who has a passion for the Industry and is looking to begin their career in venue finding, full on the job training will be provided.

Full-time hours: 37.5 per week

Conference Care provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

Job Types:
Full-time, Permanent

Salary:
£23,400.00 per year

Benefits: