Receptionist/leasing Support - Wembley, United Kingdom - Quintain

Quintain

Verified Company

Wembley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
QUI1138

Branch:
Quintain Living Hub, Wembley Park

Location:
Quintain Living Hub, Wembley Park

Salary/Benefits:
Competitive Salary and Benefits

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Monday to Saturday 9am to 6pm

Hours per week:37.5 hours per week

Posted date:27/01/2023

Closing date:05/02/2023

Quintain Overview:

Quintain is an award-winning mixed-use property developer in the UK and Ireland and most famous for Wembley Park, one of Europe's largest and most exciting transformation projects where we have already delivered thousands of homes, shops, offices, restaurants, hotels and cultural venues as well as supporting a growing community of residents and workers.

This world-famous north west London neighbourhood will be the UK's largest single site of Build to Rent homes, with over 6,000 apartments to be operated by Quintain Living by 2027.

Our team already manages over 3,200 exceptional homes to rent across nine unique developments.

The benefits of renting with Quintain Living includes no deposits or fees, utilities set up and ready to go, lifestyle-led amenity spaces, flexible leases, app-based tenancy management, resident events and a 24-hour service.

In Ireland, Quintain is one of the largest mixed-use developers.

Operating from and building within four neighbourhoods around Dublin, we have a landbank that can accommodate over 9,000 homes and almost 95,000 square metres of commercial space.

At Quintain we operate in accordance to our five company values: Creative, People-First, Pioneering, Sustainable and Proud and the associated behaviours foster a sense of respect, awareness and belonging across the business.

Job Purpose:

To deliver a first-class reception service to the Quintain Living Hub and to everyone who enters and support the QL Leasing, Operations and Maintenance team with wellbeing initiatives and PA duties for the Sales Operations Director.

Key Accountabilities:

Provide professional and welcoming reception service to staff members and visitors arriving at the Quintain Living Hub
Support the Sales Director Operations Director with PA duties such as expenses.
Plan team nights and wellbeing initiatives for the leasing, Operations and maintenance teams, ensuring full ownership of approved budget.
Working with Leasing management team, supporting when required, scheduling selfguided viewings using Sales force and the Outlook calendar system.
Monitor online aggregator sites to ensure no unauthorized listings are posted.
Ensuring the refreshment station is well maintained, presentable and well stocked.
Handling incoming and outgoing telephone calls courteously and promptly, answering queries where possible or transferring the call to the appropriate personnel. Taking messages where necessary for staff members. Note the importance of telephone etiquette the first experience for any callers has to be consistently first class.
Manage Quintain Living enquires inbox, entering in new leads in CRM system
Ensuring the highest standard of cleanliness and presentation of the Reception desk and FoH customer liaison area.

General Accountabilities:

Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed.
Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology.
Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud.
Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet.
Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.

Qualifications/Experience/Skills:

Previous receptionist / administrator experience in a busy office environment
IT literate with intermediate to advanced level Word, Powerpoint, Outlook and Excel skills
Ability to work as part of a highly engaged team
Excellent written and verbal communication skills
A positive, resilient, cheerful, welcoming personality is essential

Quintain is an award-winning mixed-use developer and asset manager who designs, builds and manages residential led mixed-use developments in the UK and Irela