Customer Support X 3 - Horley, United Kingdom - YourRecruit Group

YourRecruit Group

Verified Company

Horley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client is a well-established and innovative Data Analysis organisation who helps organisations manage their energy better and are well-respected within their division.

They have been established for over 40 years and as a business, they currently haveover 3.5k customers and employ over 300 people - this role will be based at their
Horley office.

They are looking for
3 x Customer Support Coordinators to provide an excellent standard of customer support in the installation and maintenance of utilities and ensure all relevant key performance indicators are followed.

Youwill be working within a team of 22 members in the Project Delivery and Support team liaising with customers, suppliers and third-party contractors to ensure the smooth operation and management of project deliveries - installations, swaps, appointments andde-appointments - for energy supplies.

Salary:
£22,000 to £24,000 depending on experience

Hours: 35 hours per week, Monday to Friday, 9am-5pm

Location:
Horley Office, with hybrid option available after training (2 days in the office)

Benefits Include:
Pension scheme, professional qualifications sponsorship, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes
- health/legal/counselling, award bonus, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more

Roles Available: 2 x Permanent / 1 x Maternity Contract - 12 months

What will your working week be like as a Customer Support Co-ordinator?

Fully manage allocated utility installation or maintenance logs using the CRM database, actioning, reviewing and responding to all areas of individual responsibility in line with Project Delivery and Support procedures
Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload
Collate, investigate and progress all customer orders and queries through to completion. Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge and suggesting continual improvementswithin the team
Resolve customer queries and complaints following procedures, making succinct, accurate notes of all completed actions on CRM
Maintain accurate notes of conference calls and inhouse meetings
Proactively liaise with and quickly build rapport with customers and suppliers
Proactively liaise with and quickly build rapport with customers and suppliers

Required Competencies/Skills:

Consistently professional, confident and calm even in challenging situations.
Demonstrate a customer focused approach; and an expectation of others to do likewise.
Supportive and helpful team player with a flexible and positive attitude.
Highly organised with good attention to detail
Prioritise work well
Work effectively and responsibly without close supervision.
Articulate, professional and clear verbal communication skills.
Present information clearly and in an engaging way.
Good interpersonal and rapportbuilding abilities.
Good telephone manner
Good listener; can understand the needs of customers and colleagues
Strong administrative and organisational skills.
Intermediate knowledge of Excel, Word and Outlook.
Confident and accurate use of departmental computer systems/databases.

For your information:
*Interested? Please send your CV in as a Word format only

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