Customer Service Officer - Manchester, United Kingdom - NatWest Group

NatWest Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service Officer, Premier Banking

We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
You'll be educating customers in the different ways to Bank and supporting them in choosing the options that work best for them
You'll be a detailorientated person able to complete processes and procedures while providing each customer with a seamless experience
Once you have demonstrated competence in the role you will have the opportunity to spend up to 4 days working from home, the other day you will be office based so you can connect and learn with your colleagues. Working from home kit can be provided

Working here

We're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating shift pattern
You'll work 35 hours over 5 days between the hours of 7.00am and 9.00pm, this will include 3 weekend shifts, a Saturday or Sunday in a 12 week period. We'll discuss your hours in more detail at your interview
You'll enjoy a comprehensive training programme, and ongoing coaching and support to enhance your development. When you're ready, we'll help take your career to the next level

How we'll reward you

You'll join on a competitive salary of £23,400 and in addition you'll receive a contribution to help you save for retirement.

You can choose from a range of protection, healthcare or lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.

You will have a generous holiday entitlement of 33 days (pro rata for hours worked) - you may be required to work bank holidays.

Visit our rewards and benefits page for more information on the benefits packages we offer.

What you'll do

You'll handle inbound calls from Premier Customers regarding a wide range of queries delivering an exceptional service to everyone you speak to.

Whether it's making payments, dealing with banking queries, providing product information or booking customers in to discuss their finances with a relationship manager, you'll be there to help.

Your duties will include:

Taking full ownership of your calls, solving customers' queries and providing an outstanding memorable customer experience
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
Improving processes and procedures to maximise customer satisfaction and efficiency

The skills you'll need:

We're also looking for you to demonstrate:

Excellent communication skills, both verbal and written
The ability to thrive in a fastpaced environment and achieve quality results while maintaining high levels of detail
The commitment to go the extra mile for our customers, providing a truly personal service
An enthusiasm for developing new skills and taking on new responsibilities
Good technology skills with the ability to multitask whilst talking to customers